ComplaintsforAdvanced Surgical of North Texas
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a surgery performed by this provider on January 31, 2024. I was required to pre-pay for the surgery in two separate charges. $200 to schedule the surgery and $2,065 a week in advance of the surgery. Following the surgery, they filed a claim to my insurance provider and it turns out that I should have only been charged $1,341. There was a follow-up appointment in which I was also overcharged, but the numbers shared above represent the bulk of the overpayment. My complaint is that the provider has not issued me a refund check for the difference and they have not kept to their own deadline of ***** days to send me the check. I have called their business multiple times to escalate the issue and while I get apologies for the delay, I am not receiving results. They say it is a multiple approval process to send my check but there is no sense of urgency on their part. I would like help from BBB to resolve this matter. Please note that my situation resembles to that of the following WSJ article in which BBB helped another patient with a similar issue. (**************************************************************************************)Thank you!Business response
06/27/2024
Thank you for the notice. His refund was approved on 6/7/24. However, it was in a list of returned refunds for not cashing their check and was not "Reviewed For Payment". I have corrected the error and patient should receive by July 3rd, 2024. We apologize for the delay and the distress it caused the patient.
Thank you
******
Customer response
07/08/2024
I have reviewed the business response and accept this resolution. Refund check received on July 5. Thank you for your assistance!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.