Business ProfileforCocina Solutions

Our AC and heating unit broke on 3.4.2022. We have a home warranty through Choice home warranty. Cocina came out on 3.8.22 to have a look. Then changed it to the 11th. Finally someone came out on the 15th They decided our unit was better off being replaced instead of repaired. They scheduled our replacement for 3.28 They told us we had to pay $950 for some electrical work and other fees not covered by Choice Home Warranty. We asked for an itemized receipt and were told "Unfortunately we get that question often and since CHW Yes yes who the contract is with, we are not allowed to disclose automatic details without their consent. We are not privy to what CHW does/doesn't cover in their contracts I am sorry. We went ahead and paid. They canceled our appt. Said they did not receive parts. On April 11th Choice Home Warranty contacted us that we had to pay $150 for parts not covered. I asked then why are they already scheduling repair appointments? Went ahead and paid the $150 new install date set for 4.20. Delayed again due to no parts to 4.28. Showed up. Supposed to be a 1 day job. Didn't finish. Came back the 29th said would be done by 12 to 2. Guy left at 3:30 with chest pains and overheating. He was working in an Attic and with electrical alone in the heat! They said someone would come out and finish. They did not. Owner came to gather guys tools. I said if I go buy a window unit would I be reimbursed. He said yes. This portion unfortunately was verbal. They came back Monday and "finished" wasn't cooling right still but was working somewhat. Owner **** instructed me via text to give receipt for window unit to worker and they would reimburse us. By 5.6 I hadn't heard on the reimbursement so I texted. Said he would follow up on 5.9 he did not so I texted and said it still wasn't cooling house. He said someone would come out 5.11 and hand us the reimbursement check and fix unit. I'm of space. Please call 325.513.5125