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Find a Location

DK has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • DK

      9883 Interstate 20 Frontage Road Merkel, TX 79536

    • DK

      9405, I-20 Merkel, TX 79536

    Business ProfileforDK

    Truck Stop
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    DK has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • DK

        9883 Interstate 20 Frontage Road Merkel, TX 79536

      • DK

        9405, I-20 Merkel, TX 79536

      Location of This Business
      9883 Interstate 20 Frontage Road, Merkel, TX 79536
      BBB File Opened:
      10/20/2021
      Number of Employees:
      3
      Business Management
      • Mr. Hossen Kashani, Owner
      Contact Information

      Principal

      • Mr. Hossen Kashani, Owner

      Customer Contact

      • Mr. Hossen Kashani, Owner
      Additional Contact Information

      Website Addresses

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Ouida K

      1 star

      03/12/2022

      My husband went into Iron Horse Travel Center to prepay for his diesel fuel for 1000.00. The cashier entered it into the screen, it accepted it then disappeared off the screen. She thought that was odd so she entered another 1000.00. Again it accepted it then disappeared. She spoke with another employee there and she said the computer will only accept 999.99, so they entered that amount and it declined my husbands card. My husband was upset and came back out to the truck for me to check our account. It showed they pulled out 2000.00. Now he is negative in the account. I went into the store and showed them and they said "oh", it will show back up into his account in 24 hours. Well we needed gas "now", and because of the employees at Iron Horse, they depleted our account. I asked to speak to the manager and they said that the owner and manager are only there in the mornings and not the evening, but they would call the manager. We waited around for almost a hour, until we ask the employees if the manager called back, they said yes, there is "nothing" they can do, we have to wait for 24 hours before their computer system clears it. I then had to get a "credit card" and have my husband put 500.00 of fuel so we can get out of there. I went in to pay and had one of the employees write out a note of their mistake; just in case that money did get put back in his account. As she was writing the employee with the attitude walked by while she was on the phone and smiled at that girl and shook her head. They think it's funny what they did. Well, 24 hours came and the money still wasn't in the account. I called and spoke with a manager and she said it was a bank issue. I called the bank and the bank said that it shows "pending" on Iron Horse end, so all Iron Horse needed to do is fax the bank the "attempt to purchase" was a mistake and release the money on their letterhead. I called the manager back and told her. She said they never done that before. They refused to do it.

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