ComplaintsforJoseph's Auto Toy Store

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After just shy of $10k, 8 trips back to the store, and a month of listening to systems with issues.... We will NOT be back.I had 2 sound systems installed in 2 brand new vehicles. When i picked up the Bronco, **** Joseph had "misunderstood" me and did an additional $600 worth of sound deadening. Then I paid for Alpine S69c speakers, and they installed Alpine E series speakers, causing the amp to fry them. Then They broke clips in one of the speaker grills (they replaced after they realized i knew) . They did not install one of the covers that go over the speaker, and caused vibrations. Then they installed another amp incorrectly, and caused another set of speakers to blow. Then I keep finding little nicks and scratches on the trim. Then they charged me for a specific subwoofer, and then its on back order, so they put a cheaper subwoofer in, and charged me full price for more expensive subwoofer. After install, the chime was twice as loud, and when opening the doors, the ding is way too loud. I asked them to fix, but they said they didnt turn it up and it wasnt their fault, even though it wasnt that loud before. I asked for a full refund, and to return the cars to stock, they refused to give a refund. So here now im here to warn folks to be careful when dealing with them.... Check your stuff. Im sure Joseph will respond to this saying they do good work and they guarantee their stuff, and if i had an issue i should go up there etc etc.... Well ****.... i did. 8 times. Im done giving you chances to get stuff right that should have been done right the 1st time. 10k should have gotten me 2 AMAZING sounding systems..

  Business response

  05/25/2023

  **************, this is ******* responding. When you came in for a quote you stated you wanted a mid to high end sound system, which is what we quoted you for. We went through with that on your first vehicle, but YOU did not want to spend the same money on the as on the second vehicle; We did give you an original quote with some of the equipment you UPGRADED to on return visits, but when getting the original quote done, did not want to spend that much--which means you were quoted on less expensive equipment since the labor is the same.As for the broken clip on the grill, yes we did, and yes, we did get you a replacement because we were at fault. To reply to your statements about you coming back 8 times, how many of those times did you come back because of an issue on our end? Once? You opted not to sound deaden your vehicle, and then complained of what actually was plastic rattling, and blamed ** instead. We would try to schedule you to address concerns where there would be enough time to go over and make ascertain actual issues and have them addressed. You would then say you wanted to come in sooner to show us, and then have a meltdown because we could not get everything addressed (even though we try to explain why we asked you to come when we could dedicate the appropriate time to address anything completely)--show up and expect ** to drop everything to cater to you and only you. Regardless of the instances, we tried our best to get you handled by taking in used parts for FULL credit and giving you better equipment at a DISCOUNTED price on top of that because of the circumstances of just trying to accommodate you to make sure you are happy with your sound system(s). As far as the the sound deadening, you authorized over text message(which we have receipts for) and yes, retail the price for it was $600. We charged you $200. This was one of the many instances where we tried to help you. While we appreciate the business from you and your wife. Your actions and constant disrespect to the shop owner is completely uncalled for. You complaining, saying that we have to drop everything to fix you abusing the GOOD quality equipment that we installed and saying WE are the issue is comical.We have been in business almost 40 years as of next May. We have a track record that we are proud of, and have the repeat customers to prove and enable ** to be in business this long. When it comes to the quality of items we offer, we are happy to say we have a wide range of items depending on what your budget handles. We apologized for any shortcomings on our end, but we definitely have gone above and beyond to try and satisfy you as a customer.
  

  Business response

  05/25/2023

  **************, this is ******* responding. When you came in for a quote you stated you wanted a mid to high end sound system, which is what we quoted you for. We went through with that on your first vehicle, but YOU did not want to spend the same money on the as on the second vehicle; We did give you an original quote with some of the equipment you UPGRADED to on return visits, but when getting the original quote done, did not want to spend that much--which means you were quoted on less expensive equipment since the labor is the same.As for the broken clip on the grill, yes we did, and yes, we did get you a replacement because we were at fault. To reply to your statements about you coming back 8 times, how many of those times did you come back because of an issue on our end? Once? You opted not to sound deaden your vehicle, and then complained of what actually was plastic rattling, and blamed ** instead. We would try to schedule you to address concerns where there would be enough time to go over and make ascertain actual issues and have them addressed. You would then say you wanted to come in sooner to show us, and then have a meltdown because we could not get everything addressed (even though we try to explain why we asked you to come when we could dedicate the appropriate time to address anything completely)--show up and expect ** to drop everything to cater to you and only you. Regardless of the instances, we tried our best to get you handled by taking in used parts for FULL credit and giving you better equipment at a DISCOUNTED price on top of that because of the circumstances of just trying to accommodate you to make sure you are happy with your sound system(s). As far as the the sound deadening, you authorized over text message(which we have receipts for) and yes, retail the price for it was $600. We charged you $200. This was one of the many instances where we tried to help you. While we appreciate the business from you and your wife. Your actions and constant disrespect to the shop owner is completely uncalled for. You complaining, saying that we have to drop everything to fix you abusing the GOOD quality equipment that we installed and saying WE are the issue is comical.We have been in business almost 40 years as of next May. We have a track record that we are proud of, and have the repeat customers to prove and enable ** to be in business this long. When it comes to the quality of items we offer, we are happy to say we have a wide range of items depending on what your budget handles. We apologized for any shortcomings on our end, but we definitely have gone above and beyond to try and satisfy you as a customer.
  

  Customer response

  05/25/2023

  I am rejecting this response because:   You are misrepresenting information. YOU tried to charge me 600 bucks for a sound deadening. I installed my own, and did a better job that you did, which is why i told you the I WOULD DO THE ***** DEADENING its not my fault that you chose to take it upon yourself to take advantage of us. I returned back to the shop 8 times to get stuff fixed and done correctly the 1st time.... i have multiple scratch marks and cracked trim in the sentra and the bronco. You said it yourself..... i asked for a mid to hih tier system, and yall put Alpine Type S and E in my car. You changed parts without my approval, and continued to try and cover up your mistakes instead of making it right..... I did tell you originally that i wanted to keep my budget in the **** range for the sentra..... But after i heard the system for the first time, i told you that budget didnt matter, and i needed this fixed.... THATS when this rollercoaster ensued. I either would like a FULL refund and return, or you can pick up the bill from Earmark. 

  Customer response

  06/09/2023

  Furthermore, as of yesterday, 2 speakers in the bronco are blown AGAIN. This is the 2nd time these have blown after your install. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩