ComplaintsforJH Glass
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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I called **************** about their shower door installers. The lady that answered the phone said they no longer do shower door installs but gave referral and a number to call. I called the number the guy from JHGlass came to my home Oct. 16 and took measurements and then said it would be about a week for the glass to be cut and he would in stall. I gave half of deposit $650. He was scheduled to come back to install on Oct 26 he was a no show. He responded and said he would come Oct 28. He came but the glass was not cut to size. He said he didn't measure correctly. He said he would remeasure and recut the glass. I called him and text Nov 7th no answer, Nov 8th no answer, Nov 10th he finally answered. And said the glass was cut wrong again. Ihe said he would be her to install on Tuesday Nov 15. He was a no show. He said he was working on the 35th floor but the glass would be ready by 4 pm. He didn't show and stop responding. To date I have no install and no response. I sent him a note for my deposit back.Business response
03/21/2023
Business Response /* (1000, 10, 2022/12/29) */ Contact Name and Title: ******* ********* Contact Phone: XXXXXXXXXX Contact Email: ***********@gmail.com I don't understand why they keep sending me these notes, the work with this person was finished weeks ago, she had to call them and retract it, so my job is finished.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.