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Find a Location

Action Glass has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Action Glass

      1812 Cedarbriar Dr Mesquite, TX 75181-2429

    • Action Glass

      17978_State_Highway_274 Kemp, TX 75149

    Business ProfileforAction Glass

    Glazier
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Action Glass has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Action Glass

        1812 Cedarbriar Dr Mesquite, TX 75181-2429

      • Action Glass

        17978_State_Highway_274 Kemp, TX 75149

      Location of This Business
      1812 Cedarbriar Dr, Mesquite, TX 75181-2429
      BBB File Opened:
      3/31/2009
      Years in Business:
      15
      Business Started:
      3/31/2009
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Action_Glass_and_Storefront
      Business Management
      • Mrs. Eva Lewis, Owner
      Contact Information

      Principal

      • Mrs. Eva Lewis, Owner

      Customer Contact

      • Mrs. Eva Lewis, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/15/2021

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      On May 1 I paid $850 to action glass which was 50% of the cost to replace 2 windos to this day after numerous calls text messages I have been given the run around and the work has not been done I have asked for a refund and they keep promising they will install the windows they are refusing to refund my deposit

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donovan C

      1 star

      12/11/2021

      Currently suing this company for deceptive business practices. They won the bid on a new build commercial storefront by promising (in writing) that they could complete installation in 3 weeks. They were not the low bidder, but all of the other companies said custom herculite doors (half the job) were on a 6-week lead time - Action Glass reaffirmed they could get them and install them in 3 weeks. The usual 50% down payment was paid. They showed up at the end of their 3 weeks and spent three days to complete 50% of the work (the aluminum and glass half). They admitted that they hadn't ordered the herculite doors yet because they weren't confident in their measurements - sure enough they started in with endless excuses: backorders, lead time, trucks breaking down, endless staff turnover, blah blah blah. Long story short, they are now 10 months overdue, and they've racked up 32 no-call-no-show appointments. Once my attorneys contacted them they've severed all communications. At some point they waived the other 50% of payment due to their horrible failures and offered an additional set of storefront doors at no charge (which would have made all of this ok if they actually delivered on their numerous empty promises). The doors they have installed have failed City inspections, and they still haven't gotten the herculite doors from the manufacturer. I've had 3 companies come out to look at the existing work to see if it was something they could finish and all three companies said the craftsmanship is absolute crap. The doors are not square, they were cut down and resized (when they were bid as custom orders from the manufacturer), the gaps between doors were too big, and the tolerances above and below were too small (temperature changes cause the door to rub on the frame), and the locks don't set correctly. The doors were supposed to be anodized aluminum, one set was clearly purchased as bronze and THEY SPRAY PAINTED IT SILVER, like we wouldn't notice?!? The paint is rubbing off all over the place. It looks horrible. All three companies have said they would need to tear out the doors and start from scratch. And of course, the cost of aluminum is up 600% since we placed this order a year ago, so now we can't afford to just hire a new company.

      Local BBB

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