Business ProfileforBest Western

I had a reservation beginning 14 September 2022 at the Best Western Hotel ********* *****, through Best Western Reservations. A few days before arrival a change was made to my reservation through Best Western reservations leading to a lower rate. This conversation was on a recorded line.The reservations employee suggested I contact the hotel to confirm the changes. This I did the same day.The owner/manager ******************* was immediately very belligerent, accusing me of attempting to want a room free of charge. He complained he had financial obligations as an additional reason for his not wanting to honor the change. After several extremely rude comments of ********** I ended the telephone conversation stating I expected the changes to be honored.A few days later upon arrival *********** refused to honor the reservation, stating he did not know the person through which I had made the reservation, as well as his previous personal comments to me.His belligerence and threatening manner forced me to request police assistance.The officer spoke with *********** yet stated there was nothing he could do as this was a civil matter and he had no means to force ********** to honor the reservation.The public police report of the incident *********************** refusal and belligerent nature.A complaint review went unanswered by ********************* and this hotel should be avoided.