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ComplaintsforDelux Inn
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Complaint Details
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Initial Complaint
12/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had been staying at this hotel in room *** with my partner from 11/10/22-12/23/22 paying $65-$75 a night because we are homeless and doing ********* to make the money. There were always issues with the room including the following -half the plugs in the room were non-functional -The bathroom door did not latch when closed -there were bugs in our room and our neighbor informed us of bed bugs but we didn't experience those in our room -there was mildew in the bathroom on the shower curtain, along the tub, and the base of the toilet as well as in the window AC unit -the aforementioned AC unit was plugged into an outlet that looked very fried and needed to be reset constantly to work until it gave out completely on 12/23/22 -the lady that worked during the day was always very rude when we would go to pay for another night and when we would complain about the AC unit's unreliability -when the AC unit gave out on the 23rd, we told her and she very begrudgingly moved our room and when we came back to tell her we were finished moving our stuff over and to ask her to reassign our key to our new room she decided then was the time to say she wanted us out by 11 on 12/24/22 and refused to give us a reason -in the room we were moved to ***** the door had gaps in the framing, no deadbolt like the other room did (which is a safety concern), and 2 of the lights hanging out of the ceiling, and more mildew on the base of the toilet All pictures provided are of the second room (*****) as I did not expect to be filing this complaint
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.