ComplaintsforMetro Mazda Mesquite

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On September 28,2023 I purchased a **** Mazda CX 5 at Metro Mazda. On November 7th I returned to the dealership requesting to have Service Contract, Tire and Wheel and Maintenance removed. I personally spoke to the finance manager and signed the document and he assured me this will be taken care of and to contact him if I have any problem. I spoke to him after 3 weeks and he assured me the problem had been solved. I drove to the dealership mid December and he said yes I did I don't know what happened and will have someone contact me and asked me to not to contact anyone by email that he was going to handle this. I contacted Tire and Wheel and received an email last week that their contract had been removed and mailed a check on January 19 to the finance department but was told I would have to contact the dealership about having the other removed. I've enclosed the letter that I emailed to ******************. Please help me in getting this resolved. Thank You

  Business response

  02/08/2024

  Hello, 

  We apologize for the inconvenience this matter has caused.   The sale of the product was sold by a finance manager who is no longer with the company and Will was a little behind on cancellations.  The cancellation has been processed and refund has been issued to the Lender (MFS) which in return they will apply to the principal.  Once again, our sincere apologies on this matter. 

   

  Thank you, 

  *************************

  Business Manager. 

  Customer response

  02/08/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 6, 2022 I purchased a 2014 Mazda CX-9 Grand Touring with only 61,327 miles from Metro Mazda of Mesquite. Salesman Jose G**** told me the car had no mechanical problems and I would receive a complete CarFax report. Jose G. delayed delivery three times because he said they were making sure everything was right. Finally he brought the car and all the paperwork to my home at 6 pm. and rushed through the signing. He said there was no grace period for returning the car if anything was wrong, and he didn't offer any kind of warranty. However, he assured me if there was any problem, the General Manager would allow me to bring the car back and they would fix it. We had agreed on a price of $19,500, but at the last minute Jose G. said I owed an additional $2,596 for aftermarket work, which was unexpected. After just two weeks, the car suddenly shuddered and overheated. I texted Jose G. and he said: "I know we didn't get any warranties, but you got the car not too long ago, so let me talk to the Service Department and have them check it at no cost." The next day Jose M********, the Service Manager, told me they didn't know why it had overheated, but as a result the head gasket had melted and caused oil and coolant to mix in the engine. I would need a new engine! He said they could install a used engine with 95,000 miles on it for $9,470! There is currently a lawsuit against Mazda Motor Corporation for not recalling this model to fix the water pump. The water pump is not mentioned on the Carfax report. Surely the dealer was aware of this situation and hid it from me so I would buy the car. I paid $23,796.82 to have dependable transportation; instead, I have a car that doesn't run and I can't afford to fix. They deliberately deceived me. A fair settlement would be either for me to return the car and get my money back, or for Mazda to put in a new engine for no charge.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2022/06/08) */ Our GM, Steven F** has already reached out to the customer and we have agreed to purchase the car back. She was notified that driving the 2014 Mazda she purchased while overheating was going to cause more damage. There lawsuit she mentioned is still pending and Mazda has not released a recall for these models. If they are open recall on any cars in our inventory we make sure they are fixed before selling the car.If you have any questions please feel free to reach out to our GM, Steven F**. Consumer Response /* (2000, 7, 2022/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am greatly relieved to get my money refunded. This has been a very unpleasant experience every step of the way. I filed a complaint because Metro Mazda of Mesquite never warned me the car might overheat and they wanted to charge me an additional $9,470 to make an unsatisfactory fix. I am grateful to BBB for facilitating a resolution.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date occurred: 4/5/2022 I took some time before proceeding to write this report. I was looking to lease a 2022 Mazda CX-6 from Metro Mazda mesquite. I live in North Dallas. Gas prices are high and I've found that most dealerships will waste your time so I do as much as I can over the phone. I received a quote, it was higher than I was comfortable with. I negotiated a small % off and added benefits and we came to a deal. I asked the sales person to text me a copy of the quote which they did. Naturally they are trying to sell a car and I'm trying to buy so they asked me to come in same day even though I'd be coming at closing time but was told the paperwork would be ready. This was April 5, 2022. I get there and they ran my credit, no issues there as I have excellent credit. We proceed to the paperwork and you have to be very vigilant (DO NOT SIGN WITHOUT LOOKING AT THE NUMBERS). You're not buying a box of cereal, this is a $30k asset. The finance guy is already annoyed that I insist on looking at all the numbers before I sign. Mind you they are on his computer so I have to look over his shoulder since he refused to print them. Anyway, I am so happy I did, the numbers did not line up with the quote. They added $3000 unaccounted for. My salesperson is conveniently gone for the day. The finance guy is insinuating that I'm lying. My character is not up for question. I walked away from the deal. Again this was at closing time, so the next day I tried calling my salesman to understand disconnect, I also left a voicemail for the GM. No response so I waited 2 days, finally spoke to a customer satisfaction manager because I called about again no understanding why my call is not being returned. They looked into it and advised they gave the best deal they could but fell short of acknowledging the paperwork was no aligning with the numbers agreed to-again-about $3000 higher. That was the entire hand up, I had a quote and the paperwork did not match the quote.

  Business response

  07/20/2022

  Business Response /* (1000, 9, 2022/06/08) */ In response to the BBB complaint for Ms. *****, she had negotiated a price for the vehicle and renegotiated the price on more time at which this point we were losing $1800 on the sale of the vehicle. She then disagreed on the residual value at 10pm which at that point we could not come to an agreement with her and it was too late in the night to negotiate the price. All of our vehicles have an addendum on the cars which will list the price of the car plus adds and any market adjustment. We are sorry we could not come to an agreement with her but at times we have to part ways if we can't make a customer happy with her purchase. Our GM, Steven F** can be reached at any time for any concerns or questions at 972-686-8200.

• Initial Complaint

  03/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/21/22 Sandra (the sales person) went for drive in The Hyundai in question. She mentioned to me that there is a tracking device in the car that I have to pay and it cannot be removed. Due to the fact that the car is going to NY for my son; Security is also important. I went to a office for finance. I stated to them that it will be cash. I want to see the contract They told me when I e-signed the contract could be printed. I signed them a check knowing it is for the price of the car + tax + registration and the tracking device which i still do have a paper about it. When I went home I realized there were aftermarket fees that I did not agree and approve such as tint door edge guard and appearance protection. I called and they said they already put it and I have to pay for it. I was wondering why a dealer would add something like that when it is a used car This was already installed by the previous owner This is deception malice lies and frauds. Mazda must be exposed for this unfair tactic I will never buy from this dealer. Buyer beware. I cannot return the car because I shipped the car to my son in NY

  Business response

  05/04/2022

  Business Response /* (1000, 7, 2022/04/01) */ We have reached out to the customer and issue a refund to satisfy his concerns. We are truly sorry for any misunderstanding and inconvenience this matter caused. For any questions and concers please contact our new GM Steven F** at 972-686-6200. Thank you, Maria G****** Business Manager

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought car and was told my mazada that we can bring it back if any issues arises. Within the first week, we had issues with the used car we purchased and mazada told us there was nothing wrong and they gave us the car back. Following week or so, we brought back the car with the same issues and have been told There's nothing wrong and to take it to Toyota instead. We were promised that we can bring the car back within the first month guarantee . We took it to Toyota and Toyota was able to find all the issues that Mazda did not catch at all after we were told they inspected the car completely. Toyota called Mazda and asked why was this not caught when the car was purchased. Mazda needs to be held responsible on what we were told and now they are not honoring it at all. We spoke with the manager orfiablly with Mazda and wanting to return the car back due to the issues. Car is still at Toyota

  Business response

  03/21/2022

  Business Response /* (1000, 5, 2022/02/24) */ Dear Better Business Bureau, Customer satisfaction is a very important part of our business. We have searched our records and can't find a vehicle sale to a ***** *******. We are ready and able to assist any customer who has purchased a vehicle from us. For immediate assistance, please the customer contact our General Sales Manager, Anthony D***** or our Used Car Lead, Ryan M******** at 972-686-6200. Thank you for your support and assistance, Maria G****** Business Manager Metro Mazda of Mesquite

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩