Business ProfileforTown East Ford

On 7/29/24, I took my 2022 Bronco w/17300mi to TEF Service for year-long leaky driver-side CV Axle Shaft. I explained I first noticed the leak when removing the fender liner to install an oil catch can and noticed grease on the liner above the Shaft. I did not mention my observations the two prior times I had my Bronco in for service at TEF Service (4/24/24 and 9/14/23), because I figured if it significant, TEF Service Techs would note it during their inspections of my Bronco (which they SHOULD have done) and would remedy it, which they did NOT do! I explained it was my Bronco lift components Installer who told me that the Shaft was leaking and needed to be addressed by **** Service.I was told by TEF Service Consultant, *********************** that TEF may not cover the repair under warranty, because my Bronco has been lifted. I argued 1), all of the lift components were installed on my Bronco within the past 30 days 2), my Bronco has NEVER been off-road and 3), restated again that the leak is over a year old and my Bronco had been in TEF Service TWICE and nobody with TEF Service said anything about it. In short, I ended up demanding written statement to the effect and stated I would take my Bronco elsewhere and pursue remedy through **** Corporate and/or by other legal means.I then spoke with TEF Service Drive Mgr, ***********************. I presented the same argument to ****************. **************** urged me to leave my Bronco with TEF Service and, extending his hand to shake my hand said, Well do you right! I, being one who always hopes for the best in people and one who values a Mans Word as His Bond, I shook Mr. ******* hand and trusted the appropriate repair would be made under warranty, as it should be!I was WRONG!!! On 8/1/24, I was told again by ****************, the repair of my CV Axle Shaft would not be done under warranty.DO NOT PURCHASE A VEHICLE FROM TOWN EAST FORD OR ANY ****************** AUTOMOTIVE DEALERSHIP! IF YOU DO, YOU WILL REGRET IT!

To Whom it may concern, After review of Mr. ********** vehicle it was determined that the problem was directly related to the aftermarket lift that was installed on his vehicle. Below is an excerpt from the ****************** guideline on warranty repair. ***A chassis or body lift- or level- modifications to a vehicles suspension will manipulate the steering, transmission and drive axle angles required to ensure designed functions as indicated by the manufacturer. When a vehicle is raised- even leveled the distance between the transfer case and the axles increase, and the angles between the drive-shafts and those components change, as well as the responsiveness in turning and handling. This can often result in additional stress and ultimately failure of other components like the transfer case, axles, u-joints, seals, shocks, steering components, and wheel bearings. **** policy manual 3.1.04 NON-REIMBURSABLE CONDITIONS The ******************* Warranty does not cover the following:Damage Resulting from:Accidents, collision or objects striking the vehicle Theft, vandalism or riot Fire or explosion Freezing Misusing the vehicle, such as driving over cubs, overloading, racing or using the vehicle as a stationary power source.Alteration or modification of the vehicle- including the body, chassis components or unauthorized software updates - after the vehicle leaves ****'s Control Installation of non-**** parts installed after the vehicle leaves ****'s Control Tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems.Disconnecting or altering the odometer or allowing the odometer to be inoperative for an extended period of time with the results that the actual mileage cannot be determined.Using contaminated or improper fluids ************************** or accidental spills Driving through water causing water to be ingested into the engine.We have a picture if needed. it will not load in the file.thank you