ComplaintsforTMB Repairs Inc.
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Horrible! They fixed my laptop fast, but it had more damage than when I originally brought the laptop to them. Water damage on small quandrant of upper screen. He claimed they arent responsible for that damage and he would have charged me more if I insisted he fix it. I originally went to them because the back portion of the laptop was separating from its hinge on the right side of the computer. That side of the screen was also separating from the computer, and it affected the way I would open and close the computer. By the time I received the computer back, the issue was slightly better, but not as 100% fixed as it should have been for paying almost $150 to fix the issue in the first place. This is what I get for supporting a small business in the neighborhood? Never again will I do business with them.Business response
11/01/2023
Unfortunately the customers laptop had a few issues.
The only thing we were repairing was the back lid that holds the screen. The screen had spots that looked to be do to liquid. Unfortunately we can not repair previous damage. We showed the customer the back of the screen to see that liquid had been there.
Unfortunately I do not remember the part she spoke about with things not closing properly. If it is the original trim piece it may need to be replaced. If not we can definitely take a look at it.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.