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ComplaintsforNet Ops Communications
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Complaint Details
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Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
for past 3 weeks I have to call 4 times and about to call again. We are to be getting around 21 mbs download 4 mbs upload. when I call it 3 to 6 mbs download and 1 mbs upload. I call they fix it for 3 or 4 day and then it acts up again and again. I am pay full price and not getting what I am paying for. they need to fix the problem and or give me a discount when it acts up.Business response
02/22/2022
To whom it may concern,
We are sorry that our service as of late has not been satisfactory to your needs and what you are paying for. We do not like to make excuses when it comes to answering as to why we have service issues but the month of January did have a lot of incidents. We cannot call every customer but we do post to our FB page about any outages. we posted about a fiber cut around the 18th/19th of January that lasted for less than 24 hours, you can see it represented in the graphs. Shortly after in the coming days there was some planned maintenance as we continue to upgrade our network and get ready to open up our new towers and new plan speeds up to 100mbps that we have already discussed with you. The next several weeks after the issues however, you are tracking well over plan speed almost all day long for weeks. We have also included a graph showing data usage. You can compare this to say ATT who gives you 20GB for the month and then they slow you down. We do not have data caps or throttle you and you average over 1000GB of data usage a month which correlates to the speed graphs. As for this case, we did also reach out to you on 2-22-2022 to explain some of the issues that have been going on incase they were not fully explained when you called in earlier in January. You have asked us to fix the issues and we have and we welcome you to contact us any time you have an issue moving forward. Also as discussed today as soon as the new towers are online you're at the top of the list to be upgraded to our faster plans free of charge!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.