ComplaintsforAll American Chrysler Jeep Dodge of Midland

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The ************** Contract was cancelled the day of purchase, but the dealer had already sent in the paperwork. We signed a cancel paper that same day. The contract, it seems was never cancelled. I have spoken to dealership, and they finally got ****** to refund $1891.06 as of April 2024 but they did not refund the full amount of $******* plus all the interest we have paid on it this entire time. I cannot get the dealership to get this straightened out at all. There is a balance of $308.94 plus I want the dealership to refund the interest that has been charged to the original *******. I have many emails from the dealership, and they are not disputing any of this.

  Business response

  06/28/2024

  I am sorry there was no follow up to this complaint.  We will refund the full amount of the contract.  I am unable to give an ETA on when the check will be issued as our entire system is down at this time with no ETA on when it will be back up.  This is not just this store but a nationwide outage of the *** operating system used by over ***** dealerships.  I would anticipate we will be back up and running in the next week or so but there is no guarantee of that.  We will also have been unable to do any other kind of work so this will be put in line.

  Thank you

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I traded a 2021 ***** 6 for a new/used 2023 Dodge Charger at this dealership on 6/20/2023. They said they were going to wash the car and inspect before I drove it off the lot. I dont think either one of these things were taken care of. When I picked up the car it was still dusty and dirty. When I took it for a wash I discovered the hail damage from a previous hail storm we had. I didnt even think about it until later. When I went to pump gas for the first time, I learned that I had to turn the gas pump upside down and hold it to get gas in the car. I have to do this everytime I get gas. I called immediately to speak to the salesman who sold me the car and he verbally agreed that they would fix both these issues so I took it in when I made my oil change appointment and it was there all day. When I picked it back up I discovered I only received an oil change. They said the parts for the gas tank are on back order. I went yesterday in person 1/1/24 to try to resolve the issue again and they would not. I think in good faith they need to fix the damage since the car was already that way. If the problem with the gas tank can be fixed I think it should be recalled. La *********************** is the manager and she has yet to reach out to me. I would like the hail damage to be resolved and the issue with the gas tank.

  Business response

  02/09/2024

  I spoke with sales and service.  Service has spoken with the customer and has ordered the parts to repair the gas tank.  The parts are on back order and that is out of the dealership's control.  Chrysler and their parts manufacturer were on strike last year and are not back up to full speed.  Service will contact the customer as soon as the parts arrive.  As far as the hail damage, the vehicle was sold as pre-owned and as-is. 

  Customer response

  02/09/2024

  Complaint: 21238224
  
  I am rejecting this response because:
  This is the same run around I keep getting. My car was just left there for 2 days and untouched. Not to mention, when I went to go check on it today my car was unlocked in ************. 
  

  As far as the hail damage is concerned, the car was supposed to be washed before it was returned and it was not, yet you told me it was ready to be picked up. I had to wash it myself to discover the hail damage which is extremely dishonest on the dealerships part. No way would I have driven off the lot or even buy if I knew there was hail damage. You didnt wash the car because you knew of its damage from the hail storm on 6/7/2023. Hail damage was not on the list of as-is. I think that it would be easy for you to reimburse me for the damage since I traded my 2021 ***** 6 in and paid full sticker price. That would be the best way to rectify this. 
  

  I understand you are running a business, but you made plenty off of this and you can afford to make this right not only because you like repeat business but because you care about your customers. 
  

  Not once has the manager contacted me about this. Just too bad you bought from us is the message Im getting. Dont be a *****. 
  

  In reference to the gas tank, one person says one thing and another person will say something different. The service department said the parts were in and now youre saying they are still on back order. 
  
  Regards,
  
  ***************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes, we buy a car in March of 2023 a grand Cherokee, 2023. It's been in the shop 4 times the first one wasn't on the system. The other 2 was for the same reason and the 4 one is becouse other reasons.So, we're renting a car. Jeep only pays the days of the rental. Doesn't pay the insurance. But we have to pay out of our pocket. Everything and in the rainbouls. Only the day rental and the taxes the car. It's been in the shop for 3 weeks and it's gonna be on the shop for 4 more weeks. But they told me toJanuary 17th of ****. That they can't find the parts of the car, so it's couldn't take more time on it.I want someone to help us out the way we can. We've got a new car. We're paying ***** we're having issues with it. So we wouldn't trade and but they don't wanna help us out

  Business response

  01/18/2024

   

  I was unable to find a deal under her name.  I will need the name of the primary buyer or the vin number then I can better assist her.  There are options through the manufacturer to file a lemon law claim.  At the dealership level we are unable to purchase the unit back.

  Thank you

  Customer response

  01/19/2024

  Complaint: 21159218
  
  I am rejecting this response because: they sale Cars that are not good condition condition. And they know the car and for the trade have to be a negative numbers in the value of the car for less less money that we bought it for They should be responsible for the vehicles that they sale. 

  Owner: **************************;

  Vin# *****************
  
  Regards,
  
  ***********************

  Business response

  02/01/2024

  The vehicle came to our service department on 12/27/23 was returned to the customer after manufacturer recommended repairs were made and covered by the vehicle warranty on or about 1/30/24.  At the time of release, per the service advisor, the vehicle was in good running order.  As stated before, with over ***** miles on the vehicle, any resolution pertaining to the repurchase of the vehicle would have to arranged with the manufacturer.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Around 8/2023 I sold my vehicle which I originally purchased from this dealership. I have been contacting the dealership to process a refund for extended warranty that was originally purchased. I have called several times and left voice mails and. non one has returned my call. I contacted the insurance company who advised me that the dealership cancelled the warranty on 9/25/2023. The dealership has not contacted me in regards to my refund and they do not answer my calls or return my voice mails. I no longer live in the area so going in person to resolve this issue is not an option.

  Business response

  11/28/2023

  Gap refunds are required to be sent to the funding bank.  We received the funds from the *********** on 10/31/23 and issued check ****** to PNC Bank on 11/8/23.  Refund will come from the bank.

  Customer response

  11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  All American Dodge of Midland offers a complimentary car wash with any oil change in their website when scheduled an appointment with them (see screenshot uploaded to this claim and website **********************************************************************************************************). I scheduled an appointment for Tuesday June 20th, 2023. When I check in to drop my car off, the **** service advisor says that they will not honor the offer because they don't do car washes. I told him about the offer they have advertised on their website. The **** advisor keeps refusing to honor the offer and says that the offer is wrong and that they will not honor it. I left the card with them to do the oil change. I send a text to the car dealership requesting to speak with a manager that same day, but nobody reached out to me as. I sent another text today, and still no manager has contacted me to follow up on this. The complimentary car was offered with any oil change is still advertised on their website as of today.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealership service department has had my vehicle since April 26, 2023 for a scheduled appointment. They have a practice of scheduling appointments and not looking at the vehicle until they have time. After a week I was finally told what repairs needed to be done all under warranty from repeatedly going to the dealership. After talking to the service manager ******, I was told moving forward he would be the person communicating with me moving forward, Since the he has called me one time notifying me that the parts would be in in a week from that day. After waiting the week i never heard from anyone so had to go back to the dealership due them not returning calls and was told the parts were pushed **** another week, That was my last communication with anyone from the dealership, nobody has contacted me with updates or anything in over two weeks and they have had the vehicle for over 30 days

  Business response

  06/20/2023

  DELAY IN REPAIR WAS RELATED TO BACK ORDERED PARTS.  VEHICLE REPAIRS HAVE BEEN MADE AND COVERED BY ********************* REPAIR WAS COMPLETED ON 6/15.  CUSTOMER RETURNED WITH UNIT COMPLAINING OF DIESEL SMELL AFTER PICK UP AND SECONDARY REPAIR WAS MADE ON THE SAME DAY AND VEHICLE WAS PICKED UP BY CUSTOMER.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered an AC expansion valve for my 2012 Durango. I explained to to the employee that all auto parts stores were showing incorrect valve for my vehicle. He explained that two different valves were made for that year model but with VIN the correct one would be ordered. There were no pictures of the back side of valve to ensure it was correct one but he assured me it would be, again because VIN was used. I paid the $195.40 and he said it would arrive in a few days. When it arrived, I opened box before I left his desk and it was wrong valve. He told me he could order the other one but it would take three weeks. I told him I could not wait three weeks and asked for a refund. He said there were no refunds on special order parts. I told him I understood the no refund policy if it was my fault wrong part was ordered but It was not my fault. He said he still could not give refund and I would still have to pay for the other part. I asked if I could talk to his supervisor and he said the supervisor wasnt in. So now I have a $200 part I cannot use.

  Business response

  06/15/2022

  Per my parts manager.  We feel we ordered the correct part with the information that was provided to us.  The vehicle is 10 years old so there may have been some modifications made to the vehicle that would change the way the part would fit.  Our policy is not to give a refund on special parts because we are unable to return them and the likelihood of reselling the part on a vehicle that old is very slim.  That being said, we are willing to refund the part or to use the credit to order the other possible fit.  Please let us know what the customer decides.

   

  Thank you

  Customer response

  06/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩