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ComplaintsforApex Pools
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
October 22, 2021 we contracted *********** Kimball with Apex Pools to construct a pool for us at our residence. Apex provided specifications for the construction of the pool reflecting a date of October 22, 2021 (the Specifications). The Specifications provided that Apex would commence construction of the swimming pool on December 21, 2021 and complete construction on March 27, 2022, for an estimated construction period of ninety-six (96) days. To date, Apex has made no effort to commence construction of the swimming pool. As required under the Specifications, we tendered a down payment for the construction of the swimming pool in the form of Check No. 163, dated October 22, 2021, in the amount of $10,700.29. Apex deposited the check for collection on October 26, 2021 and received full credit for the amount tendered. As of the date more than 250 days have passed since Apex deposited our check. Apexs failure to commence construction within that time period constitutes a clear breach of the terms of contract. Under cover of an email dated June 11, 2022, I made demand upon Apex for the prompt repayment of the down payment tendered in the amount of $10,700.29.Apex has ignored all attempts to be contacted to address this issue. Went the e-mail and tried to text to no avail. We contacted an attorney and on June 14, 2022 a demand letter was issued to Apex along with their registered agents. Apex refused to sign for the letter, so the same thing was also sent via e-mail. At this point 60 days have passed since engaging an attorney and Apex has still refused to make any attempts to correct the issue and refund out deposit.Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired apex to put in a pool for us last year. They started in July and it was supposed to be completed sept 2021. Things went to a stand still and constantly got excuses of why they couldnt finish. Family emergencies and so forth. A lot of the time they wont even answer the phone or text. They say now that delays in delivery on pool pumps to finish. But then say they will be here next day to complete numerous times but never show up. Here we are middle of April 2022 and the pool is a mud pit that I had clean but they wont finish
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.