ComplaintsforMack's Automotive Repair, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dropped off my car at 10am today. Clerk states we will call you with information. At 3:05pm the mechanic calls and leaves a voice mail stating car repai needs parts and they cant fix today, please call back. At 3:39 pm we call back, no answer. At 4:30pm we arrive to find the business closed, earlier than the posted hours, and our car is LOCKED inside. We cannot get our car until Tuesday after Christmas! No one warned, no one asked if we needed it, and we have no contracts with this company.Business response
01/03/2024
I understand ****************** frustration, but we made an effort to speak with him and he did not return our calls. We would have informed of our decision to possibly leave early had he done so. ************* did get in contact with the owner of the business who had an employee that lives close by meet him at the shop that afternoon after closing hours and made it possible for him to pick up his car before Tuesday.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.