ComplaintsforCalvery Pools

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Pool builder is requiring an unethical request to receive payment before work is complete. His request is fraudulent and I am not interested in being a part of that. We are funding 50% and financing the other 50% cost for the pool. The original request was to install our fence before continuing any additional work. Once the fence was installed the next payment was due when all decking is complete. The decking around the initial pool is complete however the decking on our patio is not. He was upset when we told our finance company that it was not all complete. Than asked if I Could call back to tell them he has completed the work so he can get paid. I told him I did not feel comfortable paying when the work was not complete. In return he has said he will not continue any work until he is paid. We are still waiting for pool equipment, plaster electrical and plumbing. We are now at a standstill. I have tried to work with him by paying for my portion and hold off on 25% from our loan. He has told me he wants my remaining 50% which is the completion of the decking and final payment. When clearly the pool is not complete. All I am requesting is to finish the project according the financing breakdown so we can all be on the same page on completion.

  Business response

  01/31/2023

  Business Response /* (1000, 7, 2022/11/04) */ i did receive the $1,650.00 Extra Check in the mail same day as i emailed her. i can get this pool done in 2 weeks easy. i jut want it done i have completed 5 other pools in less time since i stated this pool. i just what to finish. here is what i sent the homeowner 10/31"2022 I need to finish the pool at 3113 S Glenbrook Dr. The payment arrangements was not with I thought when I started the job. I did not find out ******* are paying half and Lyon Paying half. I did not know that till after the dig. ( that's my fault ) So moving forward I need to get paid for the $1,650.00 deck and front patio add on. I need to get paid for 250 Sq Ft of Concrete Deck . Here are the timelines and payments I need to finish the job. Payments Received: $23,620.00 from homeowner $10,000.00 From Lyon $10,000.00 From Lyon There is $43,620.00 left on the contract for payment of the pool I need $2,5600.00 payment for deck that is installed paid by the homeowner. Need $1,650.00 for the money that was due 3 weeks ago for the deck and patio add on . paid by the homeowner . After the payment of $2,560.00 is receive I can have the pool finished in 2 weeks if no rain So then there will be $43,620.00 - $2,560.00 = $41,060.00 left I would like to get paid $15,000.00 the day the equiment and plumbers arive to install ( the installation is less then one day ) MY COST ON THE EQUIMENT IS $15,000 NOT INCLUDING LABOR . That's a fair deal. I would like that money paid by the homeowner. So that leaves $41,060.00 - $15,000 = $26,060.00 The day after the plumbers install the equiment the electrical guys will come in. it will take them 1 day. I would like to get paid $ 6,060.00 when the Eletricians Show up. Same thing as the pumbers. Be paid by the homeowner. So that leaves $20,000.00 to finish the Plaster, Overlay of the existing patio, gas line connection, water line connection. $20,000.00 is more than plenty to cover the remaining items after the pluming and electrical. So we can leave the last $20,000.00 in Escrow with Lyon to guaranty I will get paid AFTER THE JOB IS COMPLETE. The plumber and electrical companies do all my pool installs. They are reputable companies that will veryfy I have paid them in full C****** Pools Chris C****** 214.236.3721 Consumer Response /* (3000, 10, 2022/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the response we sent on 10/31 and have yet to hear a response. We were never asked to pay for the completed decking. We have no issue paying for the decking that is complete. We can issue the check for the $2,560. We are not agreeing to paying $15k for pool equipment to arrive when it was not part of a scheduled payment. That is exceeding our 25% payment of $11k. The requested payment terms below is not acceptable. The original request was to install the fence prior to pool equipment. We were told no further work will be completed until the fence was installed. The fence that was installed was not a secured fence and is within our yard. Once the fence was installed no additional work was continued and has been on hold due to the request of advanced payments. Our payments are $11k each and in four equal payments. The amount of money the pool builder is requesting is exceeding our portion which puts our funds at risk if the work is not complete. I am not understanding how paying $15k for pool equipment to arrive is a fair deal for us when our portion is $11k at the completion of decking which is not done. We would like to understand the reasoning on completing the overlay decking and future power/water connections until after all inspections are complete. Is this due to not getting inspected by the city? We have not received a response on why we would wait to install power and water lines after inspections. This concerns us that the work will not get inspected. We have tried to work a payment agreement to continue the overlay decking but was not accepted by ******* Pools. The agreement we requested was to pay our cash portion of 25% to continue the overlay decking. Once the decking was complete, we would release the payment from Lyon of 25%. Once the project was complete, we would release the remaining 25% balance. Based on the email below, the final payment would be 2 weeks later. Please see attached drawing showing the incomplete decking to give a better idea of the progress. Business Response /* (4000, 12, 2022/11/14) */ I'm meeting with the customer Thursday

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