ComplaintsforRidgeline General Contractors LLC

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The homebuilder advised us to notate anything that we find that is not correct or inoperable in the walk-through of purchasing our new home. We made a list of items that were missing, not operating correctly, and/or not completed. This list was provided to the Sales Agent and the Home Builders by our Agent. ************ reached out to my husband on Sept. 8, 2022, stating he stopped by our home and no answer (I was home). We have called, emailed and text multiple times concerning the list of items left undone and have gotten the run-around since 9/8/22. We have been more that patient with the timeline for repairs and have experienced additional problems with multiple cracks in the ceiling and HVAC A/C issues with new home/new appliances. Our Ridgeline General Contractors Warranty covers the windows. The builder has had numerous contractors come by to give estimates on repairing and they all state the windows need to be replaced (not repairable). As of yesterday, *** advised via phone that they will not replace the windows and states this was not noted in the initial walk-through, which is false. In 8 months, we have had a number of issues that are only addressed after multiple calls, emails, or the repairs are too drastic to ignore...like the ceiling cracking in different areas and the shower floor/pan not operable. We are asking that you finish the repairs to our home and honor YOUR warranty. This new home experience has been awful due to negligent building practices.

  Business response

  06/26/2023

  Our Construction Superintendent ************************* has been by your home on multiple occasions and has had multiple conversations with **************. It has been made very clear of the issues we were liable to fix and what RGC is not liable to fix. Repairs have been made to your home in accordance with our warranty provided at closing. You did not speak with ************ on 6/22/2023 in the capacity of working for RGC because he is no longer with our company effective for over a month. Should you have questions or concerns about repairs for your home please follow the process noted on your warranty to request repairs. All requests have been processed and completed to your home in accordance with our warranty. 

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband & I signed a contract w/Ridgeline General Contractors on 2/21/22 to have the exterior siding replaced on our home, a new garage door installed & a new 72"x80" French Door installed on our back porch & paint exterior. Ridgeline sent two men to begin removing the old siding on 2/22/22. They only worked about 5 hrs total that day and removed the siding on my NE facing back porch and on my SW facing front porch. There was an ice storm on 2/23 and 2/24. No one returned to continue working until 3:15 pm on 2/28, after I called the Proj Mgr multiple times with no response. Those 2 men worked 2.25 hours putting up siding on the front porch & covered the porch light sockets w/out marking them. Tues 3/1 a 3rd subcon & Proj Mgr arrived. They removed almost all of the siding on 3 sides of house. I had to ask for Tyvek and pay extra $2K (because it wasn't in bid!) They were not going to put up H2O barrier? They cut the line for my AC/heat and tried to cover it with siding. Sub #3 offered to replace some rotten 2x4's for $100. He did not & I escalated my complaint to Proj Mgr which included photos of damaged windows, windows left with 1/2" cracks between the windows & wallof home, rocks knocked off my fireplace, exposed exterior prior to another rain, & french doors replaced on 3/11 (33 degrees) were two small & interior damage to my dryer vent. I live in my home and could not turn on the heater while they had the door tore out! The "2nd" payment was due 3/8, but my home was in shambles and exposed to the elements. I refused to pay until the siding that was torn off was replaced. I spoke with the owner of RGC. He stated he would not continue without payment & claimed he was "unaware" of all of the problems until 3/11, when he told the crew to go home after installing the door that was too small! We are paying the 2nd payment today, w/HOPE that he will finish the job. Their work ethic-pathetic. Their subs-manipulative/lazy. I DO NOT recommend this company to anyone!!!

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/29) */ Contact Name and Title: Jacy ***************** Contact Phone: XXX-XXX-XXXX Contact Email: ****@ridgelinegeneralcontractors.com RGC signed a contract on 2/21/22 with the clients, even though RGC was aware of the weather we would soon be expecting we wanted to start the job right away. On 2/22/22 our sub and crew showed up and begin removing siding from the home. On 2/23/22 the ice storm hit and carried over into 2/24/22. Due to the weather and mud RGC allowed the property to dry up and our sub returned on 3/28/22 after completing a prior scheduled job he has. This job had to be completed first due to the electric company being there to to cut off the electricity so the sub could complete the project. The job ended up taking longer than expected and the client called the project manager only one time. The project manager was unable to answer and had the office manager call the client to give an update on when the sub could return to the clients home. The sub arrived shortly after 3:00pm and installed some siding on a portion of the home. Around 5:30 the sub left due to a family emergency and were unable to complete the job. On 3/1/22 we had a new sub (only the 2nd sub on the job not the 3rd) meet the project manager on the jobsite to look it over. They were able to start right away. Tyvek was never on the house previously and not on the original contract signed by the client. Upon removing the old siding and before installing the new siding the client brought it to our attention they would like tyvek to be installed so we did a change order for $2,000.00. Upon removing the siding the line to the A/C was cut the workers immediately notified the sub and the sub immediately notified the project manager. The project manager immediately got on the phone with our A/C guy and had him out there the very next day and had the line repaired. Never was the cut A/C line attempted to be covered with siding. The client took it upon themselves to go behind RGC's back and ask our sub to do some additional work that was not on the original signed contract. The was done without RGC knowing about it and the sub was paid under the table for the work. When a problem arose she then brought it to RGC's attention and made us aware of the deal she made with RGC's sub. The project manager then asked the sub about the situation and addressed it. The client then proceeded to let RGC know about windows having "cracks" around them from removing the siding. However the job was not complete at the time so of course there was going tp be items not yet completed. One rock was knocked off of the fireplace which RGC informed the client it would be replaced after the new siding was installed and painted. Which this has been completed along with adding additional mortar around the fireplace. The French Doors were replaced on 3/11/22 to keep the job moving along. We can not determine the weather and if RGC were to wait for the perfect day to do the installation we would still be waiting. The clients signed a contract on 2/21/22 that contract stats the 2nd payment was to be made 2 weeks after start date 2/22/22 which 2 weeks would have been 3/8/22; however the clients refused to pay on this date. RGC factored in the bad weather days and gave the client until Friday 3/11/22 to receive a check. RGC reached out via phone call, text, and email with no response. On Monday 3/14/22 the owner of RGC reached out to the client in hopes to resolve the payment issue. Upon talking to the client the owner stated we must receive payment or RGC would not be able to return to work. RGC received payment on 3/14/22 and continues the job. Since then RGC has completed the job and did a walk through on 3/29/22 with the clients to conduct a punch list. RGC has been more than reasonable with the clients and will not leave the job until the clients are 100% satisfied. Consumer Response /* (3000, 7, 2022/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) RGC stated in their "rebuttal" that they have "completed the job and did a walk through on 3/29/22 with clients to conduct a punch list." RCG owner, project manager & subcontractor arrived on site around noon on 3/29/22. They spoke with each other just outside *****'s office window. She could hear their conversation. Owner specifically asked Sub about the plan to address the large seams between the sheets of siding. Sub responded, "there is nothing we can do." Owner corrected him stating, "If we tell her that she will insist we tear it all down & start over. So, we all have to give the same answer." They continued to walk the site, discussing various problems before meeting with my husband & I. We again reviewed ALL of the same issues. 1) Large gaps & uneven seams of siding, both vertically & horizontally. 2) Areas that were not caulked at all or properly 3) Poor craftsmanship specifically with trim. Trim was not cut precisely or evenly creating large cracks at joints that were not properly caulked. 4) West side of house and 2nd story of South & North sides did not receive a second coat of paint. 5) A/C unit for upstairs no longer producing cool air. Requested contractor to inspect for nail damage & repair. 6) Complained of shingle damage, especially to garage & along the edges surrounding the house from ladders being butted against the house & crew walking, dragging, dropping supplies & moving ladders & scaffolding around. Owner summarized meeting with the following plan: A) Owner affirmed that is roofer would repair the roof damage if we provided the brand & color of shingles. He committed to at least 3 bundles of shingles, but we believe it will take more. B) Owner affirmed that he would have his A/C repairman take care of the damaged unit for the upstairs. C) PM confirmed during the meeting that he received confirmation that the French Doors & Garage Door were both in stock & ready for installation. D) Owner informed us that PM & Sub crew would come out on one 12 hour day (to be determined later) & work to complete everything for reinspection. ***** texted picture of shingles TAMKO-Desert Sand to PM @ 1:55 on 3/29. On 3/30/22 @ 4:49 pm, PM texted the following to ******* & I: "Good afternoon. As of this moment the garage door isn't going to be installed until Mon or Tues of this coming week. Will send an update as soon as we get a solid answer. We will plan on showing up Weds or Thurs to do a complete day knock out of the rest of the things that need to be handled. Thank you." ***** texted, Owner & PM @ 10:15 am 4/5/22: "Are we still on schedule for tomorrow, Wed 4/6 for the crews to return & resume working? I have not received any updates on the shingle repairs, nor have I received any update on the A/C repairs for the upstairs unit. Will the garage door & the French Doors also be replaced tomorrow as promised? I do have one more request. Can the trash trailer be removed from in front of the garage? I have not been able to get my car out for 6 weeks now." PM replied via text: "There was no promise dates, they were all tentative dates as we got updates ourselves. The garage door people notified us today that they still have not got shipments in like they expected to yesterday. We are currently still working with them to get that final date of installation. The French doors are being installed when our crews come back out to finalize everything as well as the shingles & drip edge. As far as the AC goes I will get with ***** on that & give you an update. I will have to check on the dumpster because I know we will still be needing it & do not want the company to come pick it up yet, but let me see what are options are as far as that goes." ******* texted Owner & PM @ 2 pm: "Any idea when someone will be showing up to work on the siding? That does not require a door of any type." PM text reply: "As stated prior we are only coming out for a full day of work to address all issues at once." ******* text response: "But you cannot paint right after you caulk. The caulk has to dry before you paint over it." PM text reply: "He has caulk that dries in 30 mins." No one has worked on our home since 3/26/22. We have had beautiful weather. While some repairs have been made since our initial complaint on 3/14, the remainder of the issues will take more than one day to resolve. We are extremely dissatisfied with the "services" provided thus far by RGC. They have not followed the installation recommendations from the siding manufacturer LP SmartSide. ALL assistance from the BBB to ensure that my home is repaired properly, to industry standards & the satisfaction of my husband & I is GREATLY appreciated!!! I have additional photos and documents to submit, but due to time contraints today & the deadline to reply by 4/6, I wanted to submit this information today, since RGC will not commit to a return date. Business Response /* (4000, 14, 2022/04/18) */ To whom it concerns we have notified the homeowners multiple times that we would make one trip out there one all of the material was in our possession and we could coordinate with the subs to get out there. However upon trying to complete this job the homeowners stand over our subs shoulder nit picking their work before they can ever get the task completed. The homeowners doing this has ran off the subs that were out there and we are working on getting a new crew to commit to the minor things that are left. All though we have scheduled our AC guy to come out and look at the upstairs AC out of kindness of us, the homeowners notified us in the beginning of the job that the upstairs unit was not working prior to us ever replacing any siding. Hence when we did put a nail through the bottom AC line we fixed it right away because they would have been left with no AC do to the top one not working prior to us ever starting. We have spoke with our roofer to come out on the one day we plan to get everything knocked out. We have told the homeowners several times it would be a one day project once we get all of the materials in our possession to be able to do so. We have been in business over 30 years and have an A+ Rating with the BBB, we take a lot of pride in our work and treat every home as if it were our own. Its hard to finish a job when the homeowners critique the work before the job is even completed. The homeowner needs to give RGC the time to finish and allow our subs to work without them critiquing in the middle of their work causing them not to be able to finish. Example if you are painting a picture and you are in the middle of it are you going to say it looks bad knowing the finish product is not done, well absolutely not, so we don't expect them to do that either. Consumer Response /* (4200, 16, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) We, the consumers, have not received any communication from anyone at RGC since 4/5/22. As stated previously, our last meeting was on 3/29/22, with the owner, project manager & sub. The PM stated during that meeting that he had confirmation that both the French Doors & the garage door were in stock. On Wednesday, 3/30/22, PM texted consumer @ 4:49 pm: "As of this moment the garage door isn't going to be installed until Mon or Tues of this coming week. Will send an update as soon as we get a solid answer. We will plan on showing up Weds or Thurs to do a complete day knock out of the rest of the things that need to be handled." No further contact was received until consumer texted owner & PM on Tues, 4/5/22 @ 10:15 am: "Are we still on schedule for tomorrow, Wednesday 4/6 for the crews to return and resume working? I have not received any updates on roofer and the shingles repairs, nor have I received any update on the A/C repairs for the upstairs unit. Will the garage door and the French Doors also be replaced tomorrow as promised? I do have one more request. Can the trash trailer be removed from in front of the garage? I have not been able to get my car out for 6 weeks now." PM responded via text: "There was no promise dates, they were all tentative dates as we got updates ourselves. The garage door people notified us today that they still have not got shipments in like they expected to yesterday. We are currently still working with them to get that final date of installation. The French doors are being installed when our crews come back out to finalize everything as well as the shingles and drip edge. As far as the AC goes I will get with ***** on that and give you an update. I will have to check on the dumpster because I know we will still be needing it and do not want the company to come pick it up yet, but let me see what are options are as far as that goes." Consumer replied via text: "Any idea when someone will be showing up to work on the siding? That does not require a door of any type." PM responded: "As stated prior we are only coming out for a full day of work to address all issues at once." Consumer messaged: "But you cannot paint right after you caulk. The caulk has to dry before you paint over it." PM responded: "He has caulk that dries in 30 mins." No further communication received from RGC. Sunday, 4/10/22 @ 10:30 am, gentleman arrived and removed dumpster from site. Approximately 4 pm, the same day, Primary Painter and Trim Painter arrived on site to retrieve their ladders. They stated they had no date scheduled to return to complete the job, but affirmed that they would be returning to complete paint job. At 11:53 AM, Monday 4/11/22, consumer texted owner & PM: "Is there any update on when you will be returning to complete the job?" NO REPLY. Both A/C units were serviced & working properly prior to construction. As documented in the initial complaint on 3/14/22, the crew CUT the A/C line to the house. My husband was present when this occurred & RGC did repair upon request. RGC documented in their initial rebuttal, submitted to BBB on 3/29/22, that they: "Upon removing the siding the line to the A/C was cut." The owner acknowledged during meeting on 3/29/22 that he would repair the upstairs A/C unit that was also damaged during construction process. RGC acknowledged in their rebuttal on 4/18/22 that they "put a nail through the bottom AC line." RGC acknowledged CUTTING the line to one unit and putting a nail through the line on another unit. After 7 days of NO A/C & NO RESPONSE from RGC, consumer texted owner & PM on Wednesday, 4/13/22 @ 10:38 am: "I have an AC guy coming out this week to try and find out where the hole is in the AC line. Do you want your guys to remove the siding so they can fix the line if they find the leak or do you want me to remove it? Either way I am getting my AC repaired so it can be charged with freon so it is working again." My husband followed up with text to owner & PM requesting: "I would also like my ladder returned." RGC has NOT completed the job that they contracted to complete, despite their declaration in their 3/29/22 rebuttal: "Since then RGC has completed the job & did a walk through on 3/29/22 with the clients to conduct a punch list. RGC has been more than reasonable with the clients and will not leave the job until the clients are 100% satisfied." My husband & I both work from home. We have been gracious to the workers & have only discussed our concerns with the Subcontractor, PM and the Owner. During the crews time onsite, the consumer gave them 6 dozen eggs, from our chickens, in appreciation for their work. On 3/5/22, the subcontractor asked advice regarding goat care for his new baby goat. Not only did we provide advice, the consumer gave him an estimated $75 worth of supplies, with no strings attached, to help the baby goat. He later shared that the supplies were helpful & the baby was doing well. As noted in the initial complaint, the French doors, which were the incorrect size, were improperly installed in freezing weather. One of the crew members, that we complimented to PM about his work quality & ethic, actually returned on Saturday, 3/12/22 to continue working, despite the weather. He informed the consumers that he was instructed to go home & would not be paid to work that day. He apologized profusely & gave us his business card. He offered to work for us in the future. We, the consumer, understand that RGC would like to have all of the necessary supplies in their possession prior to committing to a return date. However, we have been unsuccessful with receiving ANY communication from RGC since 4/5/22. The consumer contacted 2 garage door companies this afternoon (4/19/22) & both companies stated that they could install the garage door tomorrow, 4/20/22. If RGC is having difficulty obtaining the supplies to complete the job, we will be happy to assist in obtaining those supplies. The consumer is requesting that the contract be upheld & the quality of work meet the standards of the manufacturer's installation recommendations and industry standards. We look forward to the review of our case by the BBB & hopefully a Conditionally Binding Arbitration to resolve the conflict, if necessary.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩