ComplaintsforStar1 Contracting LLC

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company stated they were working with my insurance company and without my authorization or notification they tarped 4 tiles on my roof then later billed me for $2500. To repair my roof only cost $1500 so how are they charging me $2500 for tarp only? This does not include repair, I was never informed about the cost, estimates of supplies, hourly rate, or provided consent or a completion agreement to perform this job for $2500. This is price gauging after the hurricane in **, they thought insurance would pay so they went up on charges without my consent or consent from insurance to do this job for a cost of $2500. Unfair practices, a contract with no price, no estimate, no information about services rendered I was told the document was to authorize them working with the Adjsuter. I was never informed about a $2500 charge or it would have been declined they showed up put up a tarp without my consent or even knocking on my door to tell me it was happening then turned around and sent me a invoice for $2500.. 5 months later?? Again $2500 for a tarp over 4 tiles not an entire roof, and this does not include repairing the roof; does this make sense to you?

  

  Business response

  04/24/2023

  Hi, as discussed during our phone call last week with the insured/complainant , an emergency service tarping contract was signed for insurance proceeds. Star 1 did submit the invoice in question to the ***************** provided to us by the insured with the corresponding claim number for the ******* Hurricane *** claim. After several weeks of reaching out to the insurance adjuster assigned to this claim for updates on the ********* Services Tarp invoice, we were finally connected to the claim Supervisor, *****. ***** explained thoroughly that due to the insured having such a high deductible the cost for all damages would not exceed the deductible and that the insured would be responsible for the ********* Service Tarping invoice. The supervisor said our invoice looked to be in line with the field adjusters. ***** then stated that the insured received a below deductible letter, explaining she would be responsible for all damages due to her deductible not being met. 

  Customer response

  05/10/2023

  As of today's date, I still have not received evidence to prove that I owe this debt to my understanding of the law. I have tried my best to act in good faith. I have been 100% transparent in my dealings with Star1. I assert that Star1 Contracting, LLC has not returned the act of good faith with me. It is my sincere claim Star1 Contracting,LLC is attempting to defraud me based on poor business practices this is not a legitimate debt.

  

  Business response

  05/17/2023

  To whom this may concern, 

  Star 1 Contracting, LLC is not trying to defraud ANYONE we do work with or for, we are simply trying to collect the money owed for our services rendered. As stated before there is a signed contract between the insured/complainant and Star 1 Contracting, LLC to preform ********** Services, Emergency ******* only" for insurance proceeds that was signed via DocuSign 10/31/2022. Star 1 Contracting, LLC only provided and invoiced for ******* Services just as the signed contract states. The invoice was submitted to the insured's insurance company, ***** Insurance, with the corresponding claim number for this Hurricane *** claim, where the invoiced was reviewed by not only the assigned adjuster but the Supervisor as well. The supervisor, *****, informed us that due to the insured having a high deductible ***** Insurance would not be paying the invoice and that the Insured is responsible for this outstanding bill. The insured also received a below deductible letter from ***** Insurance. Several employees of Star 1 Contracting, LLC reached out in attempt to contact the insured for months to collect payment. After months of reaching out, we finally received a phone call from the complainant where she spoke to our office staff in an aggressive manner and insisted that she would not be paying her bill. 

  Customer response

  05/26/2023

  The attached agreement was signed based on false pretenses. I have been 100% transparent in my dealings with Star1. I assert that Star1 Contracting, LLC has not returned the act of good faith with me. When I initially contacted Star 1 to inquire about repairing my roof, I was specifically told over the telephone on October 31st, 2022 I need you to sign an agreement so that I can speak with your insurance provider. I was never told; I was entering a binding financial contract between myself and another person. The only reason I chose Star1 Contacting, LLC, is because they advertise FREE ESTIMATES on their website. I was told to sign the document so that Star 1 could communicate with my insurance company, communicate with my adjuster that is all. As a result, I understood that insurance would need to approve the claim before doing any work moving forward. Only now, do I understand why they clearly needed the agreement as communication ceased after the agreement was signed. I have text messages stating Star 1 was aware I had filed a claim & was waiting to hear back from my adjuster, but nothing was approved. I feel that whoever spoke with my adjuster intentionally left me out of the loop. There is no signed contract indicating that I agreed to pay for the services performed. The contract that was signed did not include estimates, labor costs,dollar amounts, detailed payment arrangements, payment due dates, explainable actions such as the amount to be paid for services, or the deadline for payment. The document you returned to me and posted in this complaint is clear evidence. The work performed on my home was without authorization, and I was unaware that the contractors were on my property. I have never received one estimate or invoice,nor did I ever give my permission to do any work on my roof. Therefore, I cannot be held responsible for the cost of the services. I have the complete chronology regarding how this unfolded. I never met anyone in person, nor gave anyone permission to start work on my home without knowing how much I would have to pay. Im prepared to prove in a court of law,how many times I requested an estimate, via dated text messages & phone calls but did not receive a reply. Without a **************, it was impossible for me to agree to any work being done on my home.

  Customer response

  05/26/2023

  I am rejecting this response because:   The attached agreement was signed based on false pretenses. I have been 100% transparent in my dealings with Star1. I assert that Star1 Contracting, LLC has not returned the act of good faith with me. When I initially contacted Star 1 to inquire about repairing my roof, I was specifically told over the telephone on October 31st, 2022 I need you to sign an agreement so that I can speak with your insurance provider. I was never told; I was entering a binding financial contract between myself and another person. The only reason I chose Star1 Contacting, LLC, is because they advertise FREE ESTIMATES on their website. I was told to sign the document so that Star 1 could communicate with my insurance company, communicate with my adjuster that is all. As a result, I understood that insurance would need to approve the claim before doing any work moving forward. Only now, do I understand why they clearly needed the agreement as communication ceased after the agreement was signed. I have text messages stating Star 1 was aware I had filed a claim & was waiting to hear back from my adjuster, but nothing was approved. I feel that whoever spoke with my adjuster intentionally left me out of the loop. There is no signed contract indicating that I agreed to pay for the services performed. The contract that was signed did not include estimates, labor costs, dollar amounts, detailed payment arrangements, payment due dates, explainable actions such as the amount to be paid for services, or the deadline for payment. The document you returned to me and posted in this complaint is clear evidence. The work performed on my home was without authorization, and I was unaware that the contractors were on my property. I have never received one estimate or invoice, nor did I ever give my permission to do any work on my roof. Therefore, I cannot be held responsible for the cost of the services. I have the complete chronology regarding how this unfolded. I never met anyone in person, nor gave anyone permission to start work on my home without knowing how much I would have to pay. Im prepared to prove in a court of law, how many times I requested an estimate, via dated text messages & phone calls but did not receive a reply. Without a **************, it was impossible for me to agree to any work being done on my home.

  

  Business response

  08/08/2023

  **************, 

  We do apologize that you are upset with our ***************** Tarping provided at your address on Brixton Ct. No where do we advertise for "FREE ESTIMATES," for emergency services such as tarping, which was the service provided to you. We do in fact advertise " FREE INSPECTIONS" of properties. Where the agreement is concerned, yes, we must have a signed agreement to speak with insurance companies regarding claims. Once the agreement is signed to correspond with Insurance, we bill them directly. Your agreement reflects this, the agreement you signed clearly states that you agreed for us to perform emergency services for insurance proceeds(payment). As stated on your contract and multiple times before, we only agreed to perform, "*****************s, Emergency Tarping Only." at your location address. We did not agree to roofing repairs. Your insurance company was billed directly (per our standard process), and we did speak with the assigned adjuster and supervisor on your claim, who stated that your $10,000.00 deductible was NOT met and you are responsible for the emergency tarping bill. By state law the insured is required to pay their deductible. The roof on Brixton Ct. was tarped almost a year ago and served it's purpose,we have yet to receive payment. 

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