ComplaintsforFive Starr Builders
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
mislead by the company regarding building specs, materials used and time frame, company requires a ****** deposit for work to begin, company was unresponsive via phone, text, email for 3 weeks. The owner called only after a ****** review- and told us what the buildings really are a pole barn, Company lies and now is dragging out giving us the deposit back, first sent to a bad address, second did not spell name correctly when ******** is involved and names are present, i would like a resolution as soon as possible text messages are log and available upon requestBusiness response
12/23/2022
Five Starr Metal builders has never had a business relationship with this plaintiff. The plaintiff engaged in business with ******** Post Frame Builders LLC - DBA Five Starr Builders - ********.Business response
01/05/2023
This is **** speaking on behalf of prior dealings with *************************. I messaged on Facebook
days prior to signing contract and thoroughly sent over quote explaining the project. I was asked
questions from ************************* on the difference of our wood structure compared to steel. After a
few days, I received a phone call from the husband and we spoke more on the project and
scheduled a meet up. The meet up and signing of contract went very well. I explained the
project thoroughly with how we build our structure. I had sent over the ******* County permit
request sheet to help them out as well as **** up their project on a CAD software for plumbing.
This was solely to help them out and was never part of the contract. As far as lying, there was
no lie. I had done everything that I stated I would do. We never stole money from *****************,
there was a mistake on the address and with the name on the $400.00 refund check when
being sent out. We have since corrected this action and the refund has successfully been
returned to the ****** family. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.