We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Physical Therapy Supplies

Tim Tam

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapy Supplies.

This business has 1 alert

Complaints

This profile includes complaints for Tim Tam's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tim Tam has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tim Tam

      9119 Highway 6 South Suite 230 Box 186 Missouri City, TX 77459

    • Tim Tam

      9119 Highway 6 Ste 186 Missouri City, TX 77459

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 27 2024 I made a $299.99 purchase for a Power Massager Pro from Tim Tam. I received a confirmation email. In July I emailed the customer service email for an eta of delivery of product. They replied it was a pre-order item and was not in stock yet. I was also told they were experiencing product shipping delays and would deliver as soon as it became available. I received no further correspondence and my follow up emails going forward received no response. I also called what appeared to be a phone number associated with my **** transaction and left a message of which I got no response to.

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20 2024, i purchased a product from this company(professional massage gun) that was a total of ****** and i payed for expedited shipping. After 10 days i sent an email for still not receiving the product and I received a response back with an apologize stating all orders will be fulfilled by end of august which was not written on website. I still never received anything and i emailed repeatedly in September asking for a refund but no one has responded back. Its now been over 2 months since my original order and i still have yet to receive anything as well as my refund which is all im asking for at this point. After looking at their ******** page there are multible people with this same issue. They are stealing everyone money with no customer service or phone number to contact them. I had no choice but to reach out to you , any help will be appreciated thank you **** ******

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order through the TimTam website (*********************************************************************************) but they did not send me a tracking number. They do not have a phone number. When I tried to contact them via email, they are not responding. I also tried contacting them through social media, but they are still not responding. I asking for a full refund.

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Tim tam performance massager on 5/16/24. After a few weeks of hearing nothing I reached out to see if there was a delay. I was told that it would be shipping later that week. I then waited another few weeks and reached out again. I was then told that it was a pre ordered item that would ship at the end of July. It is now September and I have not heard a single word about my order. The pre order has been pushed back for months now, and at this point I feel like I am being scammed. I stated in my last email that I requested a refund for the product, as I no longer desire the product. This request was simply ignored, as I was told that the product was still on pre order. I no longer desire the product and simply wish to be refunded

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure to deliver the product. After 3 emails and 2 requests submitted via their website to confirm delivery, there is no response. There is no telephone number provided. It is now 3 months after the order so I'm assuming they're not going to deliver the products and I'm requesting a refund.

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a subscription with TimTam Power and Performance. My auto purchases in October 2023 and January 2024 were never received, however, I was charged for it. I reached out to TimTam and at first received responses saying the product would be shipped shortly, but I never received either order and then the company stopped responding. They also wouldnt allow me to cancel my subscription on their website, so my bank had to put a stop on any future charges.

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from the TimTam ******************* on May 30th, 2024 #TTP58575. I had originally been told a few days. I emailed them(******** L)(email: ********************************************* and was then told by the end of June, I followed up again on July 10th, they responded again that I would receive it at the end of July. I have not received any responses nor have I received the product. There is no phone number to call them to talk to someone directly

    • Initial Complaint

      Date:06/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a TimTam pocket power massage gun. it has been 2 months and I have not received my order. Their customer support continues to ignore me when I inquire about my order.

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Tim Tam massage gun pro. I was very excited because I am a massage therapist. I would like delivery of my purchase and I would like accessories with it for ignoring my requests for contact and no phone number for customer support. I have seen many reviews that people have had similar issues.

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a product from TimTam on January 28th, 2024. Order number TTP58056. The company charged me, but never sent me the product. I have tried to contact the company many times with no response.

    Tim Tam is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.