Business ProfileforSHOWCASE WINDOW AND DOOR COMPANY, LLC

My wife and I moved into a home in November 2021 with new Showcase Windows installed. Over the course of several months, multiple leaks appeared on our master ceiling that we were eventually able to trace to the upstairs windows--horizontal Showcase windows. We contacted a local window company in Dallas to fix the issue. That company was able to implement a temporary solution, but noted that the metal sash/divider in the middle of the window was not sealing appropriately and that the window was likely defective. As such, I reached out to Showcase to claim a warranty services, something they do within the first year of new windows. Their first available was one-month out (June 2022), but I accepted. When the Showcase's window technician arrived he confirmed the windows were defective. "I have not seen a gap that big before. Let me talk with my manager real quick and see what we can do." After about 30-minutes, management agreed to replace the window part, so the technician took a multitude of measurements and left. He noted that it may be 12-weeks before the pars are available. After approximately 4-6 weeks, I called as to the status of my repair. The employee, Crystal, stated that the tech has been out sick and that should would follow up next week. After approximately two weeks, I reach back out to Crystal. She states that in the tech's report, he believed these were not installation issues and that no parts were being ordered, contrary to what he told me. After several weeks of back and forth and promises to follow-up, ultimately, Crystal states a higher ranking manager for the tech disagreed with his results and declined the repair work. At no point did Showcase make any attempt to communicate this to me. It is now almost September, my windows are still leaking because of a defective window and showcase is unwilling to consider any resolution.