ComplaintsforAJ2 Travel

• Initial Complaint

  11/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I booked a trip through AJ2 Travel starting Oct 12,2021. This was for a trip to Greece/Turkey in May 2022. I sent 3 separate checks over the next 6 months to Angelica ****** of AJ2 Travel. 1. $6,096.00--Oct 12, 2021 2. $7,000.00-Jan 19, 2021 3. $1,200.00-Feb 10, 2022. This was done in conjunction with my mother who paid for the other part. In March, prior to deadline for payment in full, we cancelled due to war in Ukraine and US government stating not to travel to Turkey as well as my mother received the diagnosis of cancer and was advised that she should not travel from her oncologist (this was documented in writing). We have filed claims with the travel insurance company and were denied. Included in my checks was for travel insurance to Croatia as an extension to our trip. This was not purchased by Angelica ******. Therefore there was only insurance purchased for Turkey/Greece. We have requested numerous times for reimbursement from AJ2 Travel and no funds have been received at this time. My mother, **** Lenert, made the reservations with me and insurance and trip are all under her name as she paid for full insurance portion and partial trip of Greece/Turkey. The Croatia extension was paid for in full by **** Lenert as well.

  Business response

  11/30/2022

  Dear BBB;
  Please find below the details about the case with one of our passengers assigned with an Id ********.
  Mrs. ******* is under a family group booking that was managed as a group from the beginning of the booking following the instructions of her mom Mrs. ****.
  I booked for them a trip between Turkey and Greece with an extension to Croatia. I got the payments as Mrs. ******* was mentioned in the claim. 
  As she said, due to the war and the US government stating not to travel to Turkey they decided to cancel the trip. I sent the confirmation of cancellation to our partners in Europe in order to not incur more penalties. I have been working to reimburse her since that date. 
  As a travel agency we work with different operators in different parts of the world to be able to offer guaranteed and quality services, so we are working on her case to get the reimbursement. 
  At this point we made a payment plan as follow; Nov 25th, second payment between Dec 20th - 23th and the last payment between Jan 10th - 15th. 
  I hope all this information helps you to understand the claim. Please let me know if you need any other information about it. I will be pleased to help you.     
  I am sorry for all the inconvenience.
  Have a great weekend.
   Warm Regards
  
   Sincerely; / Atentamente;
  ANGELICA ******
  Lifestyle Specialist - Travel Agent 
  

  
  

  Customer response

  12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. With the assumption that the provider does what she claims she will do. 
  
  
  
   
  

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