ComplaintsforMiles Bike Shop
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have experienced major issues with much of the work *** Miles performed on my Raleigh bicycle in early April 2022. Within 30 days of pickup up from repair and rebuild at Miles Bike Shop the battery on the Cat Eye Padrone died and the rear tire began leaking air, in 2 1/2 months the front tire began leaking and the s**** is stripped where you replaced the seat, not allowing me to adjust the seat.My first attempt to contact you regarding the Cat Eye was on Friday, May 6, 2022. With no response, I spoke with you via phone on Monday, May 9th regarding checking it out on Wednesday May 11th. You told me, "I might be moving. Maybe next week or the week after". "How long will your move take?", I asked. "Maybe a couple of days", was your response.That couple of days stretched into weeks and well over a month. I want a full refund for the Cat Eye Padrone. It has not worked since before I first contacted you on May 6, 2022. When I picked up the bike and asked for a owners manual, you told me you threw away the box. I have no proof that what you installed is even a new piece of equipment. I asked you about instructions. "Simple tap at the bottom. Motion begins it", you said in a very condescending way. If motion starts it, motion should stop it. Right? The battery didn't even last a month and you felt no hurry to repair it. This has been going on now for over 2 months.For you to tell me that there is no warranty with your shop on any product purchased from your shop and installed by you is not acceptable! When you tell me any warranty is between me and the manufacturer and to contact the manufacturer is absurd! That is like Wal Mart telling me to contact the manufacturer of an item I bought in their store that does not function as it should. I am asking for a full refund on the Cat Eye, a 50% refund on the tires and tubes, and $10 for me to have the stripped bolt removed.Customer response
07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Since he responded so quickly, I expect he would send the refund promptly. Closing for now with the option to reopen if he does not send the refund is acceptable to me.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.