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ComplaintsforSoot & Such Chimney Sweeps
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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*********************** of ***********, presented to my home for a chimney inspection and provided his suggestions. I purchased a Chimney Cap for $270 and Flashing Seal for $150, for a total spend of $420. ****************, stated he would order the materials and install them as soon as they arrived and since the work was outside, no one would need to be home for the work to be completed, as this is not my Primary residence. He has ignored all calls, emails and text since August 18, 2022 and research into his online reviews indicate that this is a pattern and not a one time offense.Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Nov. 30, 2021, ***********************, with Soot and Such Chimney Sweep picked up a check from me for $350.00. He was going to have a chimney cap built for me and come back and install it later. He said he needed the money up front in order to get the cap built at the sheet metal shop. When I started trying to follow up with him by phone, he wouldn't answer his business phone or cell phone. He would only answer by text. He gave me several excuses why he hadn't got the cap built yet. Then on March 3, 2022 he said he got the cap built, but was sick and unable come put it on. Now he will not answer my text messages. I checked his **************** account and noticed that he has done other people the same way.Initial Complaint
12/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 22, 2021, *********************** with ************ came to my home to measure for a stainless steel chimney cap. He asked for payment in advance, and due to several friend recommendations - I gave him a check for $475, and he cashed it on September 24. He had promised installation in 1 to 2 weeks. It is now December 17, and still no cap and no responses from him.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.