Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This repair shop claims to accept warranty covered Trucks for repair, however, the shop refused to follow procedures to file a warranty claim, The repair shop has delayed repair by over 2 months refusing to provide a invoice to the warranty company with parts and labor pricing for repair, after 30 days I then provided needed information for the repair shop to speed up the process, A Warrantee payment of 7k was paid to the repair shop Jan 29th, the truck is still not repaired the ***********'t been purchased, Samford and sons has stolen the money, and now the owner is asking me for an addition 8K for storage fees,a delay that was caused by them not following simple Cars plus warranty invoice instructions, I'm requesting them to either repair my Truck asap or refund my warrantee funds of 7k, these guys are greedy , His initial quote was 12k, I haven't received and paperwork to sign nor have I agreed to their pricing ThanksBusiness response
04/05/2024
This customer is false accusing us, we have done everything the insurance has told us to do. Even though we told the customer we don't do business with insurance claims. The customer is the one who made everything go forward with the claim. The invoice is ********* the insurance only approved to cover ******* and said the customer is responsible for paying the rest. The customer refused to pay anything for the bill even, though he agreed to insurance terms and accepted my charges through them. The customer is upset because we will not give him the cash the insurance has paid us for repairs. We cannot give him money paid by insurance to repair the truck, for reasons of insurance fraud. We have already contacted insurance and let them know of the insurance fraud the customer is trying to do.
Customer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I disagree with the business claims of fraud and repair delays being cause by me , However me and the business have agreed to move the vehicle to another location and forward the total amount Insurance funds funded to Another repair shop local to ****** , we have agreed on a resolution, I agreed to pay ****** towing fee and diagnostic, find that this resolution is satisfactory to me.
Regards,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4104 South St
Nacogdoches, TX 75964-7253
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.