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ComplaintsforDesert Rose Designs
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hired ******************************* with Desert Rose Designs to plan my daughter's graduation party. We discussed at length what I wanted, and she assured me that she could provide everything. I have our PM messages to prove that we planned every aspect of this party. ********* assured me that she could do everything, provide food, snow cones, and cake, decorations (balloon arches, photo booths, buffet and tables). She arrived two hours late the day of the party, failed to bring promised props for the photo booth, and was not able to complete the decorating before the party started at 5 pm. Food was not served until after 7 pm and everything was cold. At 8 pm she was still working on balloon arch #2 for the improvised photo booth and while doing so my party guest began to notice that she seems intoxicated. A few minutes later she fell off a step stool and crashed into items hanging on the wall. My mother asked her to leave, and she slurred out ok. ********* left at that moment (intoxicated) and has not responded to any of my attempts to reach her. I have multiple photos of the evening and several adults and teens who witness everything.Business response
05/31/2022
This customer was contacted. This is not the correct ******************************* nor business name. Desert Rose Designs makes shirts, we do not do anything described above.Customer response
06/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.