ComplaintsforDiversified Insurance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Jan 17th 2024 I called Diversified to ask a question about if and how much it would cost to add a driver to my policy. They were busy at the time and said they'd call me back. They never called me back so I called them the following day. I spoke to ***** ******* and asked if she found out if and how much it would cost to add my daughter to my policy. She said she added my daughter to my policy and that her and ****** ***** paid the $35 fee out of their own pockets. I told them I didn't agree to that. I only wanted my question answered because had it cost I never would have added her to my policy. Now I've received a bill for $171 for which I couldn't get an explanation for. Then I received another bill for $35 which was for adding my daughter that I never authorized. And why would I be billed if nith ****** and *** stated they paid that fee out of their own pockets? So with all these changes and now fees for the unauthorized changes made without my knowledge or consent, I lowered my coverage from full coverage to liability after I just renewed my full coverage policy on Jan 4th. As of this date (2-13-24) my policy is under cancellation. I'm told I have to pay $110 for I don't know what before they can even tell me how much a month my liability coverage will be. ****** ***** is not even licensed and is the one making changes to my policy. I'm not sure what is going on but something needs to be done.Business response
02/21/2024
******** ******, Diversified Insurance Agency.
****** ******* was the one who administered the change & paid the premium. ****** ********* is a part time employee in the office & she is not licensed. ******** **** did ask for her Daughter to be added to the policy. This produced a $33.00 endorsement fee. ****** paid the $33.00 for the client. The 1st payment on the file has not been paid since it renewed, & the policy is cancelled. The premium was $67.65 & that is the outstanding balance. The agency completed all request made by ********* ****. This was made by ****** *******, licensed emplyee.
The only reason a payment is due is because she did not make her 1st payment on the renewal. February 21, 2024
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.