Business ProfileforLegacy Home Services

Legacy Heating and Air in *************, (Now Legacy ************* installed my house AC system in 2016. The system came with 10-year warranty for part and labor. My system requires major service every other year. It has had the motor blower replaced once, the entire furnace replaced one, and other major components on two other occassions.My motor blower is broken again. Occurred on Sunday 8/27/23 resulting in my homes air conditioning not working. On the day it broke, the temperature in ************* was 102 degrees. They do not have a replacement part and will take several days to get. At first, they would not provide any window ac units to allows us to remain in our house. They were able to eventually "throw one together" late Sunday. I live in a 4 bedroom house and my family sleeps in 4 separate bedrooms. I was forced to stay at an Airbnb for the night of Sunday 8/27/23 at a cost of over $200. This also caused an inconvenience to my school aged children, having to take things to the rental in order to be ready for school the next morning. Additionally, my wife and I work from home, it is impossible to work from home with the current conditions in the home.On Monday 8/28/23, again the temperature is over 100 degrees outside and over 86 degrees inside my home, they are still unable to find the part to repair my system. Once again, it needs the blower motor replaced. Once again, they are telling me they do not have any window units to assist me. I cannot stay the night in the home with the current temperatures we are having.I asked to speak to the owner and ***** said the owner is no longer involved with the day-to-day operations of the company.Last time my system broke down, in 2021, they admitted that they sold me a ********************* admitted, it is just a bad system.Even when they fix the current issue, I expect it to break again next year and the year after and the year after until my 10-year warranty expires.I want them to reimburse me for the inconvenience of having to put my family in hotels everytime it breaks and to replace the entire system due to the fact they sold me a Lemon.