Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Legacy Home Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Legacy Home Services

      2001 Wald Rd. New Braunfels, TX 78132

      BBB Accredited Business
    • Legacy Home Services

      2001 Wald Rd New Braunfels, TX 78132-5050

      BBB Accredited Business

    Customer ReviewsforLegacy Home Services

    Air Conditioning Contractor
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    19 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Austin C

      5 stars

      05/25/2022

      Our heater went out during the first cold front of the fall. ****** from Legacy came out that afternoon and diagnosed the problem in no time. Our system was back in action in no time. He called me when he was on his way which I always appreciate and was extremely professional. Thanks Legacy.
    • Review from Jennifer B

      5 stars

      05/25/2022

      *********************** was very helpful. He explained the process, issue and cost. Legacy is always quick with the turn around time.
    • Review from Jw W

      5 stars

      05/18/2022

      Great company. Very impressed with service and responsiveness. Highly recommend.
    • Review from Kenny J

      5 stars

      04/08/2022

      ***** was very professional and did a great job explaining the system to me.
    • Review from Curtis R

      5 stars

      04/01/2022

      Jaime ****** provided fantastic HVAC customer service. He is extremely knowledgeable and went the extra mile for us. This is who you want for all your HVAC needs.
    • Review from Christopher J

      5 stars

      04/01/2022

      Had Great service from Jaime ******. Very helpful and knowledgeable
    • Review from Kim D

      5 stars

      04/01/2022

      The service provided by Jaime ****** was top notch! He was very pleasant, professional & knowledgeable. ???? I will definitely use Legacy again in the future!
    • Review from Robert T

      5 stars

      03/03/2022

      Sale person is Jamie ******, spent time review the different size units and cost. We finally settled with the 17 seer unit and set a date for install. Jamie made this a very simple process. Look forward to using the new system. He didn't try to high pressure sales tactics, nice job.
    • Review from Ryan H

      5 stars

      03/03/2022

      Our technician Jaime was very helpful. Great customer service! Thank you Jaime ******!
    • Review from Kelli R

      5 stars

      03/01/2022

      Jamie came out and gave me a quote. The next day the installers were there at 9 a.m. or a full HVAC install. Two hours after they finished, quality control came out and inspected the unit. Jamie followed up with me make sure I was 100% satisfied. I would recommend this company to anyone. They have earned their good reputation.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.