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ComplaintsforNew Braunfels Cardiology
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Received bill with bogus charges, explained to billing company ( ******) that I pay in cash and always pay the amount due at time of service. For example on 10/10/22 I went to the lab for a simple finger stick to check my bleeding time(INR) , the charge for this is $28 for a cash paying patient. I did NOT see a provider only the phlebotomist that stuck my finger , I paid my bill at that time. I received a bill that had a $66 charge for a provider *************************** the **** I did not see a provider . The entire charge is $28 for my finger stick and I paid that . On 11/21/22 I had lab done , I paid in full at that time, however I was sent a bill by the billing company. On 12/05/22 I saw ********************** , I paid the $178 in full , however their billing company Zenith sent me a bill for $315 ! *** called the billing company and talked with them and told them these are bogus charges and they may be able to pull the wool over some of the less knowledgeable folks but that *** worked in the health care business for 30 years and I see what they are doing and this is illegal and it needs to stop now ! I got so upset talking to the billing representative that I hung up on her, ** talking to a wall by talking to her , she said the $28 I paid today for my finger stick was credited to my past due amount I owe I told her NO I dont owe ANYTHING and yal need to stop taking what Im paying and putting it towards bogus charges !! This is ALL the new billing company , I never had any issues when the billing was done inside the office . Everyone in the office has always know what I was to be charged and thats always what I have paid, at the time of service .
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.