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ComplaintsforClimate Express Heating & Air LLC
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called for service for the ** system at my place of employment and after documented no shows of appointments and no communication on the companys findings from the initial visit, I left a personal review on my documented experience with this company. In return, the company retaliated and contacted my **************** of employment and stated I lied and needed to remove my review. My employer agreed we were dissatisfied with the service since the technician did not locate the issue (it was a voltage issue not a module issue), this company responded publicly to my experience and listed my place of employment by name which I hadnt in my personal review and they went further and put the private office number with the name of another employee from Corporate. They are listing private information of mine on their reviews that I have no permission for safety reasons for them to post publicly. This is dangerously unprofessional and Im worried they will do this to others.Business response
05/30/2024
Climate Express was called out to perform a diagnostic service to the *********** Apartments in which we completed our diagnoses because the system was not working at the time. We called their approving Manager *** about the issues, and she informed the technician that they would be doing the repairs in house. I have also attached a copy of our invoice from the technicians visit. We then received notice from ******** on Thursday approving the work to be performed but the work we quoted had already been completed and it still was not operating. We do not warranty someone elses work, so we informed her of our processes to get her taken care of and then responded with the initial review on ******* The phone number that was listed on the ****** reply from us is their corporate office number which is posted on their public website and *** their office coordinator is also on their public website. I have attached the links on where that information is posted for the public. We did not provide anyones personal information and was not violating anyones privacy.
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Contact Information
3560 Loop 337
New Braunfels, TX 78130-7316
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.