ComplaintsforRiver City Imagine Centers
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Complaint Details
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Initial Complaint
05/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November 29, 2022, I had a bone density scan done at River City Imaging in *************, *****. Prior to the procedure being performed, the River City Imaging should have provided me with a written ******** Notice that the procedure was not covered by ******** and obtained my signature. In this case, I would have been put on notice that the procedure was not covered by ******** and that I would be fully responsible for payment. I would also have had the ability to decline the service and/or further discuss the medical necessity of the service with my referring physician prior to the procedure. In this case, the provider, River City Imaging did not provide me with a notice and, accordingly, per the ******** Summary Notice dated December 30, 2022, I am not responsible for payment. Despite River City having been provided with this information in December of 2022, on February 20, 2023, three months after the procedure, they attempted to invoice me for the entire balance of $99.00. Despite attempting to resolve the matter, River City referred the matter to collections in what seems to be an attempt to extort a payment not actually due. As a resolution, I would like to see the invoice corrected to reflect the zero balance due.Business response
06/06/2023
Our staff aims to make sure all concerns are promptly addressed, and we have reached out to the complainant to resolve this matter. Unfortunately, we are not able respond in detail regarding this matter on a public forum. I can assure all parties involved that the appropriate Advanced Beneficiary Notices are obtained per CMS rules and regulations.Customer response
06/06/2023
Complaint: 20037405
I am rejecting this response because:The company did not provide written notice to me prior to the service and did not obtain my signature. They, in fact, did not follow the rules. The failure to follow the rules and the inability to provide this signed notice is why ******** rejected the claim and why I am not responsible per CMS rules. They were notified of this by CMS in writing on 12/29/22 (document previously provided).These are indisputable facts.
After further review, I have also received a written apology from ****************************, the collection firm to which River City referred my account, as it is clear I do not owe the debt.
As a resolution, I require a corrected invoice with the approriate zero balance due.
Regards,
***********************Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Billing has been paid, sent proof of payment ***** and 2.3. I have now been turned over to a collection companyCustomer response
02/15/2023
River City Imagining called and said they had never received my other mailings. They are sending me a statement, they say there is another billing but that is not online with my billing. I will wait to see what they are sending.Business response
02/24/2023
There have been two balances of $50 on the customer's account.
First,from 11/01/21 which was paid and cleared on 11/30/21 as evidenced by the documents provided by the customer.
Second,from 12/09/22 with a statement sent 01/02/23, as evidenced by the documents provided by the customer. We did not receive a payment on this balance which caused the balance to be sent to the collection agency on 01/31/23. The zero balance shown on the customer's provided document reflects that as of 02/03/23 this balance was no longer with us as it had been sent to the collection agency.Customer response
03/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.