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ComplaintsforEdelweiss Inn
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Checked in to room#*** approximately 8pm on 7/06/2023, was quoted $89 for the one night stay to check out 11am 7/07/2023. At around midnight we left and returned home after bedbugs attacked. We took a picture and left killed insect on sheet for evidence. I did attempt to report issue at the office however the door was locked and no answer so I promptly called around 7am 7/07/2023 to report issue. To my astonishment, "****" was extremely rude and hung up on me after stating "charge stays". He did not seem one bit concerned for other future customers wellbeing. I did call back after work, 5:34pm 7/07/2023 and this time "****" quickly stated that he had a "professional" inspect and that there was no detection of my bedbug claim and that he would "charge me $180 service fee for the inspection" then abruptly hung up on me again. I called back immediately asking for the name of the professional who completed the inspection and this time "****" reported that "Pest Control of *************" had completed the inspection before hanging up on me this time. It is no surprise that the company name he provided does not exist. I am carefully watching my daughter due to the bites she suffered since she recently was hospitalized in 2021 with Typhus and has a weakened immune system following her recovery making her allergic to many insect bites as well as a development to Lactose Intolerance and a Red Meat Allergy. It is very disturbing the lack of health concern shown and complete refusal at any attempts to resolve the matter. Your assistance and review would greatly be appreciated by myself and no doubt any future customer to this Inn. I did leave a ****** Review as well as a BBB Review and have contacted my financial institution since I was charged $104.34 for a stay we sadly did not have.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.