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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a transfer case from you through Colbalth Transmission or ******************* Transmission around 4 months ago. The new part exploded on the highway on 5/26/24 damaging other good parts on the truck: transfer case, transmission, and drive shaft, along with other parts. Equaling out to $25k - $30k in damages, according to the dodge dealership in ***********, AK. Not including other fees weve had to pay as a result of this incident (towing, hotel, rental, etc).Part was still under warranty when it exploded during the third month after having it installed and the business that did the install (Colbalth) said Dodge is liable for these damages. Hence, my message to you today regarding this. I can send an email with complete itemized information but cannot find a good email on this site. Thought Id start here to get the ball rolling since our truck is still stranded in ***The vehicle is only worth around $17K and we owe $15K on it but our insurance wont consider this a total loss since its mechanical. *All* damages should and need to be repaired and towing needs to be provided to haul it back to *****. Please respond ASAP or email me with info provided. Thanks.Business response
07/02/2024
We are sorry for the unfortunate incident and want to resolve the client's complaint as efficiently as possible. To do so, we need specific invoicing information since the stated repair shop is not a client of Bluebonnet Chrysler. If the repair shop can provide documentation showing that the part was purchased from a Chrysler dealer and meets the manufacturer's warranty parameters, the vehicle can be repaired by any Chrysler dealer under manufacturer warranty if the part in question is found to be defective. We appreciate your cooperation in providing the necessary details to facilitate this process.Customer response
07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The invoice # they are requesting for the part is as follows: 301655, again it is under Colbalth Transmission or ******************* Transmission.
May I know the next steps I should take regarding this matter? Is there a specific person I can contact for this at Blue Bonnet Dodge?
Regards,
Kallista *******Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a 2021 Mustang Mach-E ****** and within 30 days owning it I got the Front Camera Fault and Pre Collision assist not available. I brought it into Bluebonnet 8/15/22 where I got it back a week later. It went back again on 9/14/22, 1/23/23, 2/2/23, 3/15/23, 6/30/23 (had to wait for a loaner), 7/19/23, 11/27/23 (had to again wait for a loaner and they had it for 6 weeks total), 12/19/23, 1/11/24 and I am sure that I am missing a few service records. I have also asked for those and have not received them. When I told my service rep that my camera went out again I just got a "ok. sry to hear about the camera"I have also ordered a second key fob for my car (provided by **** for free) and I have yet to receive that. I asked for it back on July 19th and have not received yet. I have asked for it 9 times in total and still have not received it. I was always told that they needed to find it and when they do they will come to my home or my work and program my car and the last two times that I have asked for an update or someone else I can talk to I get zero response.Business response
04/21/2024
This complaint should be directed to Bluebonnet Motors, as the customer purchased the vehicle from them, not Bluebonnet Chrysler Dodge. We are a different dealership, with different ownership and management. Thank you for your understanding in this matter.
Customer response
04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This was supposed to go to Blue Bonnet Ford.
Regards,
***************************Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sent my car in to get fix it had the check engine light on and the oil light light on and it was showing oil pressure low and check fuel cap. they got my car on feb 19,24 and I picked it up on Mar 27,24 and when I picked it up the same lights was on and they said that they changed the oil sensor and oil pump if they did that why is my car not fixed. I can not drive my car now it is making a really bad noise and it smells really bad. This is the second time it has been in the shop for the check engine light for the gas cap and they say its because if the heat well its not hot right now I want my money back so I can get the car fix its the only way I have to get to work. They have copies of the invoices of thisBusiness response
04/16/2024
**********************,
Attached is a copy of the Repair Order stating that the vehicle has oil sludge, and the oil pump was replaced at your request. We will be happy to look the vehicle over again and verify our findings. Please reach out to me if you would like to schedule to have the vehicle checked out.
Thank you,
***
Customer response
05/03/2024
Complaint: 21508692
I am rejecting this response because:
Regards,
****************************i feel that I should get my money back due to this was the second time my car went to them for the same thing and its still not fix and I can not drive it I am going to have to take it somewhere else to get it fix they need to own up to it and do the right thing and refund me so I can get it fixed
Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased my 2022 Dodge ******* from Bluebonnet with a warranty in March 2023. In November 2023, still under warranty, I contacted Bluebonnet in regards to the heated seats/steering wheel not working anymore. I have since had numerous visits where I have dropped the Dodge Durango off, one time for almost over a month. Each time the Dodge Durango was returned to me, the next morning the heated seats/steering wheel indeed were not working once again. Since November of 2023 I have been patient and understanding while I have let Bluebonnet figure this issue out. Even more so patient and understanding when I had to replace a tire (also covered under warranty) and I PAID OUT OF POCKET and had to go thru the insurance company myself and even they were confused as to why bluebonnet didnt follow normal procedures and file the claim themselves. I am still waiting for a check in the mail for reimbursement which I have not received yet. All I ask is for my 2022 Dodge Durango to have the heated seats/steering wheel function that I paid extra to have as a luxury!Business response
03/12/2024
****************,
I apologize that we did not fix the concern that you have on your Durango. I pulled up the repair history for your vehicle and it shows that we replace the steering wheel the last time that you came in, obviously that did not fix the concern. Please reach out to me and I will arrange to have your vehicle picked up, a loaner vehicle delivered, and we will fix the concern that you have with your Durango. Thank you ********************* ************, *************************************
Customer response
03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my van in for new spark plugs and a new PCV valve. My car engine was very dusty as I had not cleaned the engine compartment after a trip I took. When I got my van back out still ran rough, I opened the hood and everything was still dusty in my engine compartment. The screws that hold the engine cover, the cover wasn't even touched, if they had done the work it would be impossible for the dust to still be there, and my van would be running correctly. I called them and they stated I would have to leave my van for at least a month for them to look at it. I would like the work I paid for to be done or receive a refund so I can take it where they will actually do the work!Business response
02/29/2024
************,
On 12-27-23 you dropped your 2020 Chrysler Pacifica for an oil change, spark plug replacement, and PCV valve replacement per your request, The requested repairs were performed and the vehicle retuned to you the same day. There was not a concern logged for the Pacifica running rough, please refer to invoice ******. During the requested repairs, a video was sent to you at 10:18AM documenting the repairs, and with additional recommendations by the technician that was working on your Pacifica. If you would like we can review the repairs that were performed and show you the new parts that were installed. Please let me know when you would like to schedule this inspection. I am available anytime between 8am and 6pm M-F. Sincerely, *********************, Service Director, Bluebonnet Chrysler/Dodge/Ram
below is a link to the video that was sent
***************************
Initial Complaint
09/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
i was gonna buy a van from them and they told me i needed to put down $500. in order for them to hold the van for **** called them back a few days later and i was told that the van was sold,i had to go back to work then i called ***** and he told me the van was ***. ****** was the one that had my $500. i did not sign anything in order for them to keep my money. i spoke to ***** and he said he had to get it back from the company but he never did a dam thing. its not the company its that dam ****** and ***** they are not fair with their dealings. ****** told me that the$500 was only to hold the van and if the van fell through my money would be refunded,Business response
11/02/2023
To keep it brief and to the point, ******'s statement is not true and his $500 deposit was in fact, refunded. Please see attached receipt showing as much.Initial Complaint
03/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Ive bought a certified used truck from bluebonnet on 7/29/2016. When we bought it, we were told they were the only owners, and it was used as a demo truck. I went to trade the truck in just a couple weeks ago, and the carfax was ran, and I was told by the **** dealership in *********, ** that the truck was reported with sever damage. I pulled the report myself, and sure enough, it shows damage to all side of the truck, including the top, and shoed moderate to sever damage reported 4/29/2016, which was before I purchased the truck. I called Bluebonnet to see if they could help with the situation, thinking maybe someone somewhere entered the wrong VIN, and it got placed on my trucks report. I was hoping they would have the original carfax showing no damage, because no damage was disclosed to me, and I dont remember seeing a carfax when I purchased it. I was told by *********************, my sales guy at the time, that all files are kept for 10 years incase they got audited, and his director was working with the business office to get that file. I waited a week before calling to check in the status, and no one called me back. Ive called multiple times, emailed one director, and submitted an online inquiry through there website asking someone to contact me, and no one will respond. I honestly think they knew about the damage (likely hail), fixed it, and didnt submit the report to carfax until after we bought it, cause I would have never bought that truck knowing there was that much damage. My trade in offer was only $7k because of it, and I was told I could have got $16k if it wasnt for that damage report. I know theyve won the presidential award for customer service who knows how many times, but I truly think theyre hiding something. The truck was purchased under the name ***********************, my wife.Business response
04/17/2023
We have received the complaint as well as the one filed with the **************. We responded to the one with the state and also talked to the representative about the issues. We sold the truck back in 2016 and have included a copy of the Auto Check that we used to verify information. We have looked back through all of our records and there is nothing that we have done to repair this truck on our end. There could possibly be an error in reporting to CarFax which has happend in the past. We communicated to the State representative the same information as well. We are willing to help in anyway.Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December 1, I was told that my vehicle was not going to be able to be check in until 5 to 7 days , I dropped vehicle in the dealership for a oil change, rear wiper replacement, and check in engine light. Based on the conversation from the service adviser I needed wires replace for the fuel pump, and a battery back up to determine what was wrong with the engine light, $350 +$250, then I was told that they had to get a hold of the engineers from ******* to find out what was wrong and I was told it was going to be $1000 dollars to replace the computer from the vehicle. In Dec 31st I was told that they receive the part and with all the recommendations I was going to pay around $2350 for the vehicle to be ready for pick up. I did not authorize all the recommendations I just want the oil change the rear wiper and the computer fix since they told me that was going to remove the Engine light, my vehicle as today Jan 13 still not ready and the engine light still on and the service department still do not know what is wrong with the vehicle. I been without a vehicle for 45 days and it appears that there is no priority in my vehicle and ******* does not know what is wrong with the Van. I need my vehicle back asap or a temporary car until they figure out , specially since ******* made the vehicle. I should have some type of priority, Is the owner of the dealership aware that is taking this long to take care of their customer specially since they claim to be the best. I want some type of priority in my vehicle with a daily update of the corrections and I dont want them to guess on my expense. Tell me what is wrong and fix it and if the reason they gave me is not correct they should be responsible of some of the cost.Business response
01/16/2023
****************,
I have my shop ******* working with Chrysler Engineering on the necessary repairs for your Pacifica. While they are working on the repairs I will arrange to have a Courtesy Vehicle arranged for you to use in the interim. I will have your Service Advisor contact you to work out the details. Thank you ***
Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Went in to dealer with outside financing already set up. Had vehicle selected and was working on deal . associate ***** wanted me to fill out an ALLY credit app and I reminded him I already have financing set. A few minutes later he said he needed my social to get payoff info on my trade un from my credit union. While I'm there I see an alert my credit was HARD pulled. He had taken my social in another room and they did a hard pull on my credit. ! Without my signature or authorization. They also sold the truck we selected to someone else while I went back to work as they were working on the deal. We had a promise from ***** and some finance gentleman that I woukd return to pick up vehicle later in evening. This place needs a full audit on their tactics and running credit withiut authorization is against the law. I want them to get that information off my credit ASAP or an attorney will. They have not tried to resolve anything......unprofessional and disappointing. I have purchased 2 cars there previously....never again.Business response
12/09/2021
To Whom It May ******************************** style="white-space:pre">The customer, **************, did in fact sign a credit application allowing us to run an inquiry. The attached shows the signature as such. As an intermediary for automotive lenders, it is our fiduciary responsibility to insure that the information matches up with what is on file and prevent fraudulent transactions. A preapproval from *********** still requires that information to be collected, verified, and submitted to ***********. That was explained to the customer. Ally solely provides the generic credit applications as they do for numerous dealerships but that in no way means that the application is sent anywhere else.
In regards to complaints that a vehicle was "sold out from under him"; the customer halted the finance process because of a discrepancy in pay-off from their bank. That payoff difference put the amount to finance well above the pre-approval amount. We were asked to not go further until this could be resolved. At that time the customer was informed that the truck could not be held without a deposit to secure it. That was declined. It is unfortunate that situations like these arise but due to limited supply, we are not able to just hold vehicles without a commitment.
Customer response
12/09/2021
Complaint: 16330268
I am rejecting this response because:THIS IS NOT MY SIGNATURE. That is my writing on the date line only! I refused to sign anything.The only thing with my authorization was to Initial some coloured paper that showed a "deal of interest" hand written by ***** that confirms that he went over some figures with me..>I want to see that form as well on file so BBB knows what I am referring to.This document they have provided is not showing the entire sheet- Interesting!!! Why would they cut off this document-. The only information I completed on the top of this sheet (they have left off of this provided upload) was my name, address phone number etc. I DID NOT FILL IN MY SS number on this because I told ***** I AM NOT FILLING OUT A CREDIT APP. From My recollection, this was a credit app for ALLY and i told him i do not want to fill out app. So he **** an X over the lions share of app (which is proven in this document they uploaded) and asked me to just complete the top portion of name and address etc. . Look at the COMPLETE document- No where on there is MY SOCIAL or my AUTHORIZATION to pull my credit report.In regards to "selling vehicle" NEVER did they ask for a deposit to hold vehicle...as i stated before- I had to clear some information from my bank on pay-off amount and get back to work and would return in few hours after 5pm. ***** said he is there till 8pm...Finance guy asked me if I wanted to move forward with financing I already had in place with Capital and I said yes. He said if my bank was in error then no problem, my bank would refund diff or along that line. The Point is we were in the deal..period. It doesnt matter what the ************ was or was not limiting the finance amount- my wife and I were prepared to pay difference- Just as we did in 2016 when I paid 7k+ down on a car.I am past that they sold the vehicle - We purchased a vehicle from a competitor.****My main complaint is they pulled credit report without my knowledge and without authorization.....And the only way to resolve is to get the hard pull off the record of my credit report with all credit agencies.I now am requesting to see all documents IN FULL VIEW with no "omissions, cut-off pages, and all paperwork on this experience AND now on the previous vehicle (2016 Dodge Challenger Scatpack) I purchased in March of 2016.
Regards,
*********************Business response
12/10/2021
The signature was provided by the customer, the reason the whole form wasn't uploaded is because it contains non-public information. The application in its entirety can be provided with release from the customer. If there was miscommunication on our end then we certainly apologize. As a resolution we will remove the inquiries.Customer response
12/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, And I can assure you1. that is not my signature (I can provide copies of mine on several legal documents).
2. The fact that they will make a "signature" public and not the most important part of a document (showing what "is signed) is very suspect and proves my point and complaint.
3. I always stated i want the credit inquiry removed because it was not authorized.
I am not completely satisfied with their responses, however I do find that this resolution of removing inquiries is satisfactory to me. I would like proof of this within 10 days.
Regards,
*********************
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Contact Information
547 S Seguin Ave
New Braunfels, TX 78130-7644
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
6 complaints closed in the last 12 months.