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Find a Location

World Car Mazda Kia New Braunfels has 1 locations, listed below.

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    Business ProfileforWorld Car Mazda Kia New Braunfels

    New Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3363 Ih 35 S, New Braunfels, TX 78132-5269
    BBB File Opened:
    8/6/2019
    Years in Business:
    21
    Business Started:
    2/10/2003
    Business Incorporated:
    3/26/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • New World Car Imports, Inc.
    Business Management
    • Mr. Art Kiolbassa, General Manager
    • Mr. Ahmad Zabihian, President
    Contact Information

    Principal

    • Mr. Ahmad Zabihian, President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Our car was taken to *** 11/10/2023 due to several codes one being ECU. They replaced new ECM/PCM which is all elec parts. When we got car back (12/7/23 the fob won't unlock or lock doors. They say they did nothing in engine to cause that must be battery. The work was electrical. They were adamant the fob battery so I spent $12.00 on a battery I knew wasn't the issue. They want $165.00 to reprogram the fob they messed up, NO I won't. I spoke with *********************** several times she SD her Mgr again SD they didn't do it but would split the cost $85. No, this isn't anything we did. It worked when car dropped off, they did electric work and now fob isn't working with new battery. They also said we would have to leave car there, for how long? Don't know! we have one car only. We need an appointment or loaner car and for them to fix (reprogram) the fob please that's all we want. Thank you!! ********************* wife of,*********************

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KATIE T

    1 star

    06/11/2024

    I was lied to repeatedly. ****** was sales, ***** was the manager. I drove from N Austin * separate times, 1.5hrs each way. First time I went I was ready to buy on the spot because everything had been previously hashed in email/text/calls they just wanted to see the trade. After inspection of the car and sitting down they wanted the car titled in my name, wouldnt take my bill of sale with the power of attorney and fully signed title. So I drove 1.5hrs back to ****** did all paperwork asked for. I sent ****** pictures of the title app and registration, he said youre good come back. I let them know that paperwork took some of my down can we lessen the down and keep the payment, I was told yes. I drove another 1.5 hrs, get there just to be told the application was not good enough and I had to wait for the paper title to show up. I was told toId to put $500 down to hold the car and drove another 1.5hrs AGAIN! Waited two weeks for the title, let ****** know I had it and was going to head down and confirmed deal was set and just needed signatures. I was told yes you just have to sign. So again drive 1.5hrs down and was met with totally different #************** comes to me and tries to blame me and calls me a liar, saying that he never said he was going to give me that amount on my trade. Unfortunately for them I keep all emails and texts. It was looked at and evaluated twice with no change on trade price, had it been a problem I should've been told up front. I showed texts and emails THEY sent me with numbers THEY sent me. ***** changed his argument and said they needed to account for the extra miles on the car (which apparently 1k miles equals $2k in price.) I said you caused the additional mileage, he went back to the I didnt tell you $6k on your trade even though it was in black and white in the email. I was VERY blatantly lied to and wasted 10hours of driving and extra miles due to them being untruthful in this deal. Now I wait for my $500 back.

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