![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWoof Gang Bakery & Grooming
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Made an appointment for two small dogs, one Maltipoo (6 years old) and one ****** (approx 2-3 yrs) for full grooming appointments on Monday, July 1st at 1pm. Both dogs were dropped off with clear instructions for grooming - shorter not shaved, etc. The groomer never spoke to us but there was a clerk at the counter who seemed irritated but helped us. As advertised a full groom should include bath, clipping, ear cleaning, nails, etc. Picked both dogs up at almost 5pm that day. One dog (Morkie) was basically shaved or clipped really short with no explanation. This was the only noticeable issue at the time. A day or so later, we noted the Morkie had injures and irritation near her tail. We also noticed that neither dogs nails were clipped. Therefore, we paid for services not rendered and had an injury. I later called Woof Gang separately to see about going back to get the Maltipoos nails clipped since that was supposed to be included in the grooming. A very rude customer service person, *****, finally transferred me to the manager. I was accused of being a difficult customer every time I demanded resolution to the issue of paying for services not rendered and the other dog being injured. I stated clearly that I would simply like the money back for the nail clipping at least for both dogs or some other accommodation. Nothing, they continued to blame me and accuse me of being difficult. Based on this treatment, I did not feel like our animals would be safe going back to this location. If they treated me this way - who knows what they would do to our pets now.I want a refund for services rendered for both dogs or at least partial refund (half). At this point, we deserve more than just the nail clipping fee. $68 for Maltipoo and $55 for Morkie
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.