ComplaintsforSuperb Roofing and Restoration
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Complaint Details
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Initial Complaint
01/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The roof had an area that allowed water to drip in the fireplace. I hired Chimney Pros because I**;m 73 years old and cannot climb a ladder to see the roof. The picture includes, shows where the water came in. The leak caused a stain on a piece of wood that comes out of the wall and holds up the mantle. And there are small stains on the wall board behind the mantle. I called ************************ and explained what had happened. He finally send some men to wedge a shingle in-between another shingle to divert the water. The leaked stopped when the Chimney Pros put a sealant on the area that allowed the leak.Business response
02/14/2023
Hello *******,
We send our apologies for what you have had to endure while making improvements to your home.
We completely understand your frustration with this ongoing issue with your chimney. We have attached photos to follow the explanation we have given before. Per our previous conversations, with an old house such as yours, it begins to fail in many areas. When we replaced your roof over a year ago, we left feeling confident in our application. When we returned after you had contacted us concerning the suspected leak, we found the boards to your chimney to be severely compromised. We believe what we applied around the chimney is our exhausted attempt to deter water intrusion from something that is out of our control. The water is finding its way in by the many cracks and holes in the wood surrounding the chimney. The wood is soaking it up and it is dripping down behind the flashing and down into the chimney. Per our previous conversations, we still advise replacing that wood siding in order to correct this issue. We are unaware of what Chimney Pros has advised you, but the issue at hand is non roof related. Please see attached photos for your reference.
Again, we extend our apologies for the inconvenience you have experienced. Because **** is the owner of the company, he is unable to be present at every job site. We are confident in our crew, in their knowledge, and in their workmanship. We take customer satisfaction very seriously and they are fully aware of the expectations upon them. We believe their workmanship is accurate. If there is anything further we can assist you with, like finding a reputable siding contractor that we have vetted ourselves to fix your issue, we would be more than happy to do so.
Thank you ******* for reaching out with your concerns and feel free to call **** at any time to receive our helping hand.
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Contact Information
New Braunfels, TX 78130-3878
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 7:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.