ComplaintsforShield Tax Service
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 28 my husband and I stopped by at shield tax service to have our taxes filed. We dropped off our paperwork and on march 13 we got a call from them to go sign our paperwork and we paid them 150 dollars. Everyday we would check the *** tool bar to check the status of our return but it we give us a message that it had not been filed, I called several times and spoke to **** and ******** who reassured us that it had been filed and that *** refund status tool bar was not work. The problem is the *** website was properly functioning and shield tax services had never filed our return. Upset and disappointed with the lies they had told us I called them on march 22, 2024 requesting a refund and that we would be filing our taxes with turbo tax. We filed our taxes that same day and received our refund April 10. I have contacted shield tax service by email and phone requesting a status on the refund but they have ignored my messages.
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Contact Information
2090 I 35 N Frontage Rd
Ste 4122
New Braunfels, TX 78130
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.