ComplaintsforHealthMarkets, Inc.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 13, 2023 I spoke with agent ************************************** ******** from HealthMarkets.Insurance Agency and asked to purchase a Cigna healthcare plan and a vision plan. She asked if I would like dental, a hospital supplemental plan and a accident plan as well. I said no after hearing the cost. She said she would send me a brochure in with info about these policies to look at in case I wanted to add them at a later date. She told me to that she would need me to Sign my coverage documents to confirm that I wanted to enroll in Cigna and a vision plan. She confirmed that these were the only 2 policies I was agreeing to. We confirmed that I was NOT getting the supplemental dental, hospital or accident policies. This was all on a recorded line. Then she told me to go ahead and sign the Edocument confirming these policies. I was put on auto draft. I recently looked at my auto drafts and I have been charged approximately $45 a month since January ************************************************************************************************************************************** sign documents with it inserted for the policy. This was dishonest and unethical and NOT RIGHT. The whole conversation was recorded. I would like the phone recording to be reviewed to confirm that I never agreed to Hospital or Disability policy supplemental insurance and I would like a refund for the amounts I have paid since January 2023.

  Business response

  02/29/2024

  Thank you so much for reaching out to us. Please know that we are reviewing ******************** response and will be responding directly to her once our review is completed. Please let us know if you have any questions.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting calls from marketers constantly. Non stop

  Business response

  01/31/2024

  Thank you so much for reaching out to us. We emailed Mr. ***** directly addressing this issue. Please let us know if you have any questions.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My telephone number was tied to an insurance inquiry by a ****** (typo?) with Health Markets, **** *** averaged up to 20 sales calls and texts a day. I cant get them to stop or contact the company themselves. My cell is a Michigan area code. I live in New Mexixo. With the time difference, sales agents are disturbing us very early in the morning. Your help would be appreciated.

  Business response

  11/16/2023

  Thank you so much for reaching out to us. It appears another customer entered ***************** phone number in error when inquiring about insurance. When someone's information is entered online it goes to multiple companies and is then distributed to multiple sales agents. Our records show that only 1 agent from our company attempted to contact **************. We have added her to our do not call list to avoid future calls from our company. Unfortunately, this won't prevent other companies from reaching out to her. Please let us know if you have any questions.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On September 18 2023 I received calls from this business numbering near 30 or more and I keep getting calls from them trying to sell me health insurance and I've tried contacting them to remove me from their call list but keep hanging up and dialing me again as if I never called. I just want them to stop calling me.

  Business response

  09/28/2023

  Thank you for reaching out to us. We have researched this and sent the customer a response via US mail today. She should be receiving this soon. Please let us know if you have any questions. Thank you!!

• Initial Complaint

  08/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been charging my card for the last two months with no authorization. I called to get it resolved and they couldnt tell me the account it was coming from after verifying I had no active account. This is ridiculous because the charges are on going.

  Business response

  08/28/2023

  Thank you for reaching out to us. We would like to try and assist ************** to help her resolve this issue. Is there another name that could be on this policy, a different last name or perhaps another family member. Also if ************** could provide a copy of the charge from her account this would be helpful as well. Thank you!    

  Customer response

  09/09/2023

  Complaint: 20487779
  
  I am rejecting this response because:
  I attached the screenshots of the charges, but I have no family members that signed up using my card nor do I have a personal account. I had a rep look up my name, address, phone number, and email and found nothing.

  Name: *********************

  Email: *******************

  I would like to be refunded for these charges. I never authorized them. I was provided an email that doesn't work to dispute the charges. I need further assistance because my card is actively still being charged.
  Regards,
  
  *********************

  Business response

  09/26/2023

  Thank you for reaching out to us. We emailed ************** in order to provide her with the information we located regarding these charges. We will work with her directly regarding this matter.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/10/23 I applied for ********** Plus insurance with The Chesapeake Life Insurance ** after being pushed by an agent who was supposed to be helping me get health insurance. I discovered it was not decent coverage so I cancelled the coverage. They charged my credit card $74.16. They promised me a refund. I called on 5/25/23 for an update on my refund. The customer service rep told me that I should have my refund by 5/30/23. I still have not seen a refund or heard from them at all. I filed a transaction dispute through my bank on 6/8/23, but have not heard from them either. The companies involved are SureBridge and United Healthcare. The customer service number provided to me is ************. ID number was *********. I would really appreciate help getting my money back. Thank you. *******************

  Business response

  06/29/2023

  Thank you so much for reaching out to us. We are currently researching this matter for **************. We will be responding directly to her addressing these concerns. Please let us know if you have any questions. 

  Customer response

  07/01/2023

  Complaint: 20216197
  
  I am rejecting this response because:  They told me I would receive my refund over a month ago.  When I followed up on 6/21 they said it was to be paid.  I still have not received anything, no refund and no correspondence.  Even after I told them I filed a complaint with you and a transaction dispute with my bank, they do nothing.  They are just putting me off and putting me off.  As it seems they do.  Is my next step to contact the state insurance commissioner?  Seems like a lot of work for $70.  The last representative that I spoke to told me to do whatever I needed to.

  
  Regards,
  
  *******************

  Business response

  07/10/2023

  The refund was issued to ************** on June 29, 2023. We mailed our response to ************** today, she should receive this soon.

  Customer response

  07/12/2023

  Complaint: 20216197
  
  I am rejecting this response because:  AGAIN, I still have not seen a credit on my account from them.  I have not received any correspondence from them.  I don't know why they are saying they refunded it, but the bank doesn't show it.  Because they haven't.  If this goes much longer, I am going to get in touch with the insurance commissioner, as I have said before.   
  
  Regards,
  
  *******************

  Business response

  07/25/2023

  A written response was mailed to ************** on July 10, 2023 addressing her concerns. She reached out to us via email to let us know she received our letter. We just responded to her email to provide her the last for digits of the card number her refund was credited to on June 28, 2023. Please let us know if you have any questions.

  Customer response

  07/26/2023

  Complaint: 20216197
  
  I am rejecting this response because:  Again, there has been no refund to my credit card account.  Again, I don't know where that refund went.  I have already told them that, but no one will research it.  Again, stringing me along over $70.
  
  Regards,
  
  *******************

  Business response

  08/03/2023

  Thank you for reaching out to us. As we explained in the email we sent to ************** on July 25, 2023, a credit of $74.16 was issued back to her card ending in 3677 on June 28, 2023. We explained the actual credit would have likely showed up after this date and to double check her records and contact her the credit card company if needed. 

  Customer response

  08/07/2023

  Complaint: 20216197
  
  I am rejecting this response because:  AGAIN and AGAIN I tell you and Healthmarkets that I have not received a refund from them.  I don't know why no one can understand or check on it.  My bank has not posted any refund from them and says they are waiting for a response from Healthmarkets, who evidently refuse to respond.  Because they haven't done it, I assume.  My bank doesn't respond to my inquiries to double check their records either.  I don't know why we are still dealing with this!

  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩