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Find a Location

HealthMarkets Insurance Agency, Inc has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHealthMarkets Insurance Agency, Inc

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2014

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    HealthMarkets Insurance Agency, Inc has 42 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      9151 Boulevard 26, North Richland Hills, TX 76180-5600
      BBB File Opened:
      1/15/2010
      Years in Business:
      15
      Business Started:
      6/10/2009
      Business Started Locally:
      6/10/2009
      Business Incorporated:
      6/1/2009
      Accredited Since:
      4/1/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • HealthMarkets Insurance Agency
      • Insphere Insurance Solutions, Inc.
      Business Management
      • Ms. Taryn Risucci, Vice President
      • Mr. Chris Mason, Senior Vice President
      • Mr. Daniel S. Garrison, Senior Vice President
      • Mr. Mark H Smith, CEO
      Contact Information

      Principal

      • Mr. Mark H Smith, CEO

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Do not provide this company with any of your personal information, though that *** not even matter because this company has been telemarketing me without permission for at least 6 months ***be longer. Their marketers are rude and will hang up on you if you do not answer their questions with favorable responses to them getting the sale. I am a health agent in **. I help people personally, face to face with getting coverage through the marketplace. I spent now more than several hours on the phone with clients and the marketplace because this company is unethically switching clients into plans that do not even offer the coverage options that these clients need. Whats worse is several of my clients have been switched now multiple times since January 1st 2024. Each time they are switched and are unaware of these scammers they go in for doctor visits or to get prescriptions only to find that they now have to pay full price for those prescriptions or services. Every time an agent assists with a marketplace plan they are required to get a consent form signed stating that the client is giving permission to that agent to act in the best interests of that client. This company is only interested in one thing, their commission. Not only do I want this company to stop contacting me as I can assure I never gave them permission to do so, I am an agent and handle my own. But I also wanted to let them know as well as the readers who come to this site that an investigation is under way. A formal complaint has been filed with the *** and will also be filed in the state of Florida as well as every state in which the agents who are involved hold license. You should be ashamed of how you conduct business and for how you willingly jeopardize the health and well being of not just my clients but Im sure ALL of YOUR clients!
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carolyn S

      1 star

      12/09/2023

      This company is unprofessional and seems to have a low bar for hiring. I purchased a health insurance policy from a broker based in ************* , **************** lot of very unscrupulous things began to happen. This broker stopped all communication with me after it was purchased and ignored all emails , text messages and voicemails. She appears to have been complicit with a lawyer in ****** and was doing things concerning the billing and accounting. She had me in the wrong plan , did not explain anything , and made this untenable. I wanted a plan for a business owner. She did not explain that there were other plans that did not require a PCP. There is a dr shortage and wait times for PCP are sometimes a year long. These people appear to have no one they are accountable to and seem to do whatever they want to do. I took her off the account with the market place. Several of the brokers seemed to be covering for her. Very poor lines of communication if any and no sign of any management they report to

      HealthMarkets Insurance Agency, Inc Response

      12/20/2023

      Thank you so much for reaching out. We have emailed you directly in order to obtain more information regarding your complaint. 

      Local BBB

      BBB serving the Heart of Texas

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