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ComplaintsforThe Laundry World
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Complaint Details
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Initial Complaint
01/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Multiple people including me have used debit cards here and had them denied only for them to take the money and fully post to our accounts. A little while back I went to Laundry World I went and slid my debit card multiple times on the $4.50 washing machines and got denied and usually they are just finicky I thought maybe it was just my card so I changed the card. It approved and I went on my way. The driers are set up on a ************* per swipe and for some reason it only took 25 cents but then wouldn't let me add more just kept denying it. Whatever... ******* machines and used a third card just in case. Waited a few days and checked. All together I ended up paying $17 for one load of clothes that should have cost $6.50 to wash and dry. I called them but am always told they dont understand english or what Im saying. I email them through their site and never get a reply. I try calling again and its the same lady that doesn't understand english I cant get anything no response, apology, or refund.. At this point I dont know if I've been charged extra for my prior visits as well but this time I actually checked. After doing a ****** reviews I noticed other people having the same issue as well.Business response
01/21/2022
Dear customer,
First, we are sorry you were not happy with your visit to our Laundry. This is the first time I hear regarding this issue; I have checked our email box and did not find any email from you regarding the matter. We have three attendants and yes of them does not speak english well. What most likely happened is when you swiped your card, the system will hold $10 for 48 hours, then it will release whatever you did not use (this is for every machine you swipe your card on).
However, we want you to be a happy customer, so please bring or email a picture of your credit card statement showing where we overcharged you and will be happy to refund you the difference.
Hope this resolves the issue.
Thank you,
Laundry manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.