ComplaintsforLanny’s Body Shop
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our car was in a single vehicle accident on October 25th, 2021. When we called ***** to see when they could get our vehicle in we were told that day. So ***** has had our vehichle since October 25th. He has approx $20,000 in checks from Allstate sitting at his shop but he can not cash them because he will not finish the job on our vehicle. We have called mulitple times and keep getting the run around on when our car would be finished. ***** appears unmotivated to finish our vehicle even though he knows for the last three weeks we have been paying out of pocket for a rental car. Everytime we call we get another story of what he has to do to the car. He claims cars have been sitting in his shop for three to four months. We he told us on the phone he could get us in that day and start working on it. Because the car is in pieces we can not take it to another shop. We still have to pay the loan payment for a car he has in his possession. Plus we cant cancel the insurnace on this car becasue we have a loan so thats even more money thats being thrown away on a car in pieces. Allstate claims he wasnt even doing his due diligence in filing a supplemental claim for a part he needed. I just want our car finished.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.