ComplaintsforCoffee Weirdo LLC

• Initial Complaint

  04/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom it may concern, Coffee Weirdo LLC (*********************) ordered 5lbs of local grown/farmed coffee in ****** from our company back in May of 2022. An invoice was sent to him on 5/16/22 with payment terms of Net30 (total $1,025) and products were delivered via ***** on 5/20/22 (tracking #************). We have sent multiple emails to **** and have spoken to him over the past few months. He has promised paying in increments, but has made NO payment what so ever. I gave **** multiple warnings and reminders, but he still has not paid this outstanding invoice. The invoice is now OVERDUE 285 days and a late payment fee has been applied (New total is $1050). We work directly with local farmers here in ****** and provide them with business to sell their coffee, but re-sellers like Coffee Weirdo LLC make it quite difficult to keep a steady flow of supporting our local farmers. This is unacceptable and **** should have paid a long time ago. **** runs a coffee website and has already re-sold our local grown coffee to gain a better profit. It is only fair that he provides payment for the coffee he has ordered from us. Thank you,

  Business response

  04/22/2023

  Dear *********************************** & BBB,
  I am writing in regards to the unpaid invoice dated May of 2022 that was overlooked by your accounting department. I became aware of this issue in February of 2023 and promptly requested a payment plan to pay off the balance. However, I was disappointed to receive a response from you giving me only one week to pay in full, otherwise the account would be sent to a third-party collections agency.
  As much as I would have loved to settle the invoice within the given period, I was unable to do so due to certain unforeseen circumstances. I then waited for a considerable amount of time for the contact information of the third-party agency but never received it.
  In March of 2023, I again made an effort to request another payment arrangement but was only given 10 days to pay in full or be sent to collections. I was left with no choice but to send an email requesting another arrangement to pay in full by the end of May 2023. Unfortunately, I have not yet received any response from your end.
  As a valued customer, I am deeply concerned about the aggressive approach taken in this matter. It is my utmost desire to settle the outstanding balance as soon as possible but I need to be given ample time to do so. I would appreciate it if you could give me a reasonable amount of time to make payments or provide me the 3rd party collections agency to be able to make a payment agreement with them directly.
  Please let me know your thoughts on this matter and what arrangements we can make to resolve this issue. I hope we can come to a mutually beneficial agreement.
  Thank you for your time and consideration.
  Sincerely,
  *********************

  Customer response

  05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

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