ComplaintsforRudy's Custom Homes and Remodeling
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Complaint Details
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Initial Complaint
03/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is not an honest or trustworthy company. Paid my deposit for a complete bathroom remodel. In 4 weeks the only job completed was the demo and replacement of window in bathroom. The window replacement was done incorrectly. Had to fire company because no one was on job site for weeks at a time. **** never communicated with me issues or when I could expect him to complete job. I question **** twice when they would depose of construction material left outside in front of my home and both times he responded, "tomorrow". Tomorrow never come and we had to depose of the materials ourselves. The amount of work completed is not equivalent to the amount of deposit paid. Reading all the other complaints I believe he is intentional not showing up to complete jobs in hopes the homeowners will fire and he can keep their deposit. The company is a sham and I would think twice *************** **** to do any work in your home.Business response
05/05/2022
Hi my name is ****. I cannot do a job that I was told not to return back. I tried but she didn't let us. I got a deposit , and and denied all the restroom , installed a new window, installed new shower valve, installed new tub w new ****** backer board. The owner was to purchase the tile & I was waiting on her. She told me she had a new contractor tto finish & I was told not to show up to the house. So I didn't. The homeowner cannot receive a refund if all this work and materials were done the balance was to be paid and that's the reason why she had somebody else finish it she had the half of the balance left to pay the new contractor. The deposit that was paid to me was for all the work that was done and materials.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.