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ComplaintsforAvid Hotel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My account was fraudulently charged for a booking done here. Using my card! Ending in ****, My account is a business account and after seeing my account Ive seen a charge for avid in ******* I never stayed here. Nor I live in Odessa. My bank is asking me to ask for a refund before I file a charge back. Attached is the information 94.30$ SEP 4th at 11:59AMBusiness response
10/03/2023
*********************** has stayed at the *********** Northwest hotel. 3 separate reservations came in through one of our booking channels, booking.com. ****************** personal card was never charged. On all 3 reservations a virtual card provided by booking.com was charged. His original reservation was on Sept.8th-9th. Then another one thru booking.com was made for Sept. 9th-10th. And the final reservation came in for Sept. 10th-11th. At the time of check-in ****************** provided his phone number which nis currently on file. I found a credit card ending in xx9270. The charge to that card also came from booking.com. We processed it as a virtual card. ****************** phone number was already attached when we received the reservation. ****************** needs to contact booking.com to resolve. Whoever had this gentleman card paid booking.com and booking.com paid us. We are not responsible for payments made to booking.com.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.