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ComplaintsforTexas Finance
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
i had a loan through Texas finance and got a little behind due to things that happened last year i had lost my job car and home all in three months, had a newborn and was also in two car accidents so i did get behind for a bit but i was trying to play catch up on my bills. Well i had spoken with Texas finance and they wanted me to go and renew my loan. I told her i would try because my schedule at work is a bit crazy just because I didn't want to renew, and they kept asking. So, i made a payment on the account and she renewed my account that same day and also backdated my payment on the account so that way she could meet her goal in number to get her bonus. I did not authorize, nor does she have my signature for when she renewed it back in November or October i believe. I have also told them multiple times to stop contacting me through unknown numbers other than the office phone or coming to my job telling my coworkers about my account and they continue to do it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.