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Complaint Details
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Initial Complaint
01/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I never had this type of problem before, I went to Rapid Lube for a oil change on Monday and Tuesday when I got in to drive my car started smoking, all my oil ran out and it was black and burned, also my motor locked up. I'm without a car because of a faulty oil change.Business response
01/07/2022
Hello,
I am not sure if you have the correct Rapid Lube. I have no record under your name or address for any of my locations. I would need a copy of the invoice to further my investigation.
I own 3 locations which are ******, **(phone #************); ***********(phone #************); and *******, **(phone #************).
My formal business name is Rapid Oil Change, Inc.
Please let me know more information regarding this claim as this is the first, I have heard of this situation.
I truly believe it is not one of my locations in **** *****.
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.