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ComplaintsforBrothers Moving & Storage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired company to move belongings from previous home to current home. 2/3 crew members sent to work seemed to be under the influence. During the move said crew members broke an our kitchen refrigerator and television. The crew leader admitted to breaking and provided in detail how it happened. Company is refusing reimbursement for replacement of these items.Business response
08/19/2024
All of our employees are background checked and highly vetted. Per the signed contract and estimate, this customer agreed on our $.60 per pound insurance valuation. An offer of $334.00 (which includes $100 over our liability) was presented to the customer via our claims department (focus ********************** solution) with no response from the customer as of yet.Customer response
08/19/2024
Complaint: 22163951
I am rejecting this response because:
this company has zero integrity and is a huge joke and Im certain their employee was doing drugs in my bathroom before he broke my belongings
Regards,
*************************Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 8, 2022, I placed my trust on this company Brothers moving & storage to store our household electronics, furniture, and other personal items while we moved to ************. I spoke to *********************** about my situation In which she Sympathize by asking the owner if they could possibly help me move my things at a lower cost. *********************** had not fully put the amount of things in the system to avoid more cost. I ended up paying 4 hours worth of moving fees $234 an hour to take my items to storage unit provided by Brothers moving& storage located 306 e ******************************************* I paid $180 per month on time to keep my items safe in their care in their unit.On May 22, 2023, when I received my items back, I noticed several items missing. All 5 tv's, a Handgun, brand name clothes, shoes, perfumes, boxing bag, printers, kitchen appliances, silverwear, incomplete furniture, including all of my Work supplies as a licensed beautician. All items totaling an amount of no less than 20 thousand dollars. I have called this company on multiple occasions, they do not answer and the person I was finally able to get through to informed me that they will call me back with information on my items and yet it has been over two weeks with no information. As a client who personally chose them for business, paid and placed my trust and yet did not receive all of my items, this is the worst experience as I feel robbed and violated by this company. They are not taking this as serious as it is to me and my children who's items are also missing. This shouldn't be happening to anyone, this business is expensive yet careless and negligent. This company should be investigated as it is of high concern what this business is doing with clients personal items to not even have information on the location of such items. This company is careless and getting away with breach of contract and thievery.Business response
06/06/2023
Hello,
We started a claim with ****************, however, we are still waiting for her to provide proper documentation. Thank youCustomer response
06/15/2023
Complaint: 20137556
I am rejecting this response because: I have filed.
Regards,
*********************Initial Complaint
09/09/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 08/12/22, I signed a contract with Brothers Moving and Storage to assist with moving my furniture and household goods from ******, *****, to ********, **. I was provided a quote for $5,629.79 and sent an email on 09/02/22 saying I had to pay before my delivery could be made, scheduled for 09/05/22.On 08/25/22 I was contacted by a representative from AAA/Nationals *************) about my load. I removed my refrigerator and storage shed at that time. I also provided my delivery **************** in ********. On 08/31/22, I received an email with a new quote of $4,379.27 for ******, *****, to ********, **.The driver (******* ************) arrived on 09/01/22 and picked up my items from my home. I asked ******* about the new quote and what I needed to pay. He said he did not know. He also said he would contact me to confirm my delivery to ********, **, on 09/05/22, expected between 8:00 am-9:00 am. I contacted Brothers Moving and Storage via email (***************************, ***********************************************************/************ and ************) for clarity on the correct quote. I was told I still had to pay $5,629.79 because of an error on their part. I was then told that any changes to my load would have had to be made through National *** Lines, which I was not informed of when I made my agreement and do not see on the signed contract. I paid the total amount of $5,629.79 on 09/01/22 at 2:44 pm from my Regions account.On 09/05/22, I was contacted by the driver, who said his truck was broken down but would be at least a day or more and I would be contacted. Brothers charges fees to customers for wait times/delays, extra labor, overtime loading, etc. I emailed Brothers Moving and Storage and asked how issues impact customers for Brothers errors/delays. They do not have a policy available on their contract for customers to know how we are affected by delays on their part. They do not have a visible policy for customer protocols to resolve similar matters.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.