![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPaul Evans Carpet & Flooring
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I Belen had paid for carpet and installation from Paul evans carpets. I had also paid an extra 250 dollars to have furniture moved. Thursday the installers came to my house and told me there were too many things in the way and rescheduled for next day. I am severely allergic to marijuana and the men smelled like marijuana. I called **** evans carpet to see if they drug tested their employees and to see if there were other installers. ************************* informed me that they are independent contractors and they have not control over who they send in homes. I went in ******** and asked on their page if the midland store drug tested or did a back ground check on who they send in peoples homes. The Odessa store called me to cancel and only offer to refund the installation, but not the carpet that it was already cut, as their contract stated. I deserve my entire money back because the store manager broke the contract by not honoring the contract of installation. They cannot only change a part of a contract, the entire contract needs to be voided. Since ***************************** was the default party. Not me. I was going to have to be out off my home and air out my house so I wont go anaphylactic shock. I did not want to break contract and I have a full audio recording of conversations with management at **** Evans.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.