ComplaintsforARS Towing
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The incident occurred on December 8, 2023, when my duly registered vehicle was stationed in a designated parking area within my ******, ***** apartment complex. Towards the end of November, a notification was affixed to my vehicle alerting me to its expired registration status. Subsequently, on November 30, 2023, I engaged in a conversation with a representative from the towing company, informing them of my intention to rectify the registration issue on December 1, coinciding with my military payday. The representative acknowledged awareness of my vehicle and assured me that this information would be duly noted.As planned, on December 1, I completed the vehicle registration process, with the registration becoming effective on December 2. I possess receipts, and have since received the corresponding registration sticker by mail, all evidencing the timely renewal of registration and lawful positioning of my vehicle in the designated spot. A cursory examination of the vehicle's license plate, as indicated by the company's own protocols, would confirm its legal registration status.Despite these facts, the towing company has unjustly seized my vehicle, demanding exorbitant fees akin to those found in underdeveloped nations, verging on extortion. In response to this flagrant disregard for legality and fairness, I am compelled to seek recourse through the Judge Advocate General (JAG), the military's legal arm, to facilitate the prompt and lawful recovery of my vehicle from this unscrupulous and unlawful towing entity.Business response
02/12/2024
Good Morning,
************************* has a ***** Trailblazer that is grey Lp# SFS2031 **, That Vehicle is displaying Expired Reg since 09/23, ************************* Was stickered on 11/21/23 for the tow date on or after 12/01/23. That is giving him 10 days notice to get the reg updated. That includes the sticker. He has had months to get the registration fixed since it has been out since September 2023. Also, If Mr. ************************* spoke to the office they would of advised them to move the vehicle off the property or if he got the registration up dated to put the paperwork in the vehicles window. Mr. ************************* did his registration after the fact.
(12/05/23 online). By law we followed the protocol and the regulations we are to follow. I do apologies but Mr. ************************* was aware his registration needed to be updated since September of 2023. It is still Displayed Expired. (Also i have photos that show the ************* of the vehicle being stickered). ************************* has called the office stated that he was not going to get the vehicle out and this said vehicle has been here for over 60 something days.Thank you,
*******
Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Stole my vehicle from my apartment complex while I was out of town.Business response
12/06/2023
Good Afternoon,
I do have a **** Jeep the registered owner is *************** *****. The vehicle was towed for being inoperable on 9/18/23. Is this the vehicle she is speaking of? Per *************** ***** he even advised that the vehicle did not run and was inoperable due to having issue. The vehicle was trashed out and did not look like they drove it.(More then happy to provide photos) When *************** ***** wife called the police out to the apartment complex she advised to them that the vehicle did not run and they no longer wanted the vehicle. The vehicle has been here for 80 days I'm unsure what her complaint is. She is aware she can not have inoperable vehicles left on apartment complex properties. I apologies after 80 days of a vehicle being impounded her husband has received notices that the vehicle was impounded and the reason. Also We do not Steal vehicles we impound vehicles that are broken down.
Thank you
Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people are towing cars illegally and damaging them in the process. They have a driver whose TDLR was expired months ago. The company show all expired vehicles with TDLR and also has no registered tow trucks in *****.Business response
05/04/2023
Good Afternoon,
All of our Drivers has a Tdlr. I'm not sure what her complaint is? By Law all the drivers that work for us must have one. Was she wanting more information about being towed?
Thank you,
Customer response
05/04/2023
Complaint: 19972834
I am rejecting this response because:His driver was not licensed on 4/20/2023 and neither were any of his truck but these however were renewed as of 4/24/2023. Please see attached screenshot taken on 4/22/2023 before he renewed with TDLR once notified of my complaint with TDLR.
Regards,
***************************Business response
05/05/2023
Our trucks and licenses have never been expired, I'm not sure where she is getting her information regarding that. The said person in her screenshots is currently just a mechanic and yard worker due to reasons not related to work. Yes, their TDLR was renewed and that's because I will be leaving town for a while and don't know if they will be resuming work while I am gone. I'm the one who handles their licenses and it would have been inconvenient for me to have to handle it while I was away. Miss ***** may think what she likes, but this seems to be a little over excessive because of a clerical error one of my dispatchers made.Customer response
05/05/2023
Complaint: 19972834
I am rejecting this response because:the tow ticket states otherwise. Ill see you in court. Thank you for your responses proving said tow truck driver on my invoice wasnt authorized to tow my vehicle.
Regards,
***************************Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We live in a apartment complex in *******, **. We had permission from the apartment management to park where she told us to park our truck and trailer. We came in late from out of town and let the manager know we would have the truck and trailer out of there in the morning. At 8:am we went to get in our truck to leave and it was gone. We called around and found it had been towed by ARS Towing. I call and ask the lady at ARS who called it in or why it was towed. She explains to me that they took it upon themselves to tow it because it was doubled parked, I said to her as was the two other vehicles with trailers hooked up to them as well. The lady at ARS let me know that it would be $308.50 for each vehicle the vehicle on the trailer and the vehicle the trailer is attached to. We are hardworking people and live on a budget with no extra cash and have a baby and the apartment manager knows that and was willing to help us out and then you get rude people like ARS that just take it upon themselves to tow vehicles and their response it rude. Not their problem they need money to get vehicles out of tow. How are people like these allowed to operate a business and pray on the hardworking people because they can. How is this even allowed? 4/11/2023 $617.00Business response
05/02/2023
Towing from an apartment complex is allowed because there is a contact set up between the towing company and the apartment complex. Everything that we tow for is explained in the lease they signed and is listed on the towing signs that are posted. If the apartment complex was going to help them out, that has nothing to do with us. Us doing our job is not rude. If we let everyone off the hook for their vehicle being towed, we'd be out of business. The reason the customer was charged for two is because the vehicle and the trailer had to be towed in separately. The trailer had a vehicle on it, making it too heavy to tow as one unit. There was no mistake made by us, therefore a refund will not be given. If you have any more questions, we'd be glad to answer them. Thanks, and have a wonderful day.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Towed my car from my apartments at 9:00pm. No one called on me. Driver was driving around and just took my car saying it was blocking driveway! My car was LEGALLY in front of my apartment parked for 5 minutes so that I can take my laundry upstairs as I recently had surgery. Had to pay $30 to Uber to get to office then over $300 that I did not have as Ive been out for work due to my hospitalization. My apartment is livid and suggest I take legal action. I think I agree. This is very wrong. When I call, woman in front will not allow me to speak with supervisor. Receptionist woman admits that company is stealing cars and states thats why I will never live in an apartment because of this job! Not only do I want my money back but I NEED it back. I will not let this go. This company is EVIL! Just look at the ****** reviews. They need to be shut down!Business response
02/17/2023
Good Afternoon,
Do you have anymore information on what vehicle it was? Do you have the license plate or vin? If you are able to get this information i will be more then happy to help.
Customer response
02/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, the vehicle is a 2011 Chrysler silver/black. Picked up on 02/17/2022 at 9pm from *****************************.
Regards,
*********************Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This "tow" company has now ILLEGALLY towed my car twice from an apartment complex even when I had a parking pass. They extort outrageous fees and are by far the rudest people I have ever dealt with. I will be filing an illegal tow claim in justice court and will be sueing for the full amount allowed. This tow company breaks into cars, moves parking stickers and claims they were not in view. Criminal action. Have already begun the reporting process to law enforcement also. This company needs to be shut down immediately. The BBB needs to take REAL action and deal with these criminalsBusiness response
08/24/2022
Good Morning,
This has been resolved, his son was no on the lease so that is why the property only gave him a visitors pass. When he put his window sun blocker up it permit was not visible. He is aware of where the permit is needed to be along with they are adding him to the lease to get a sticker permit.
Initial Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Unauthorized towing of my vehicle and recovery fees!Business response
05/09/2022
******************************* was issued a ************************************************* move this vehicle off property, his Vehicle was stickered with a tow date along with the reason it could have been impounded.
His vehicle is still here in the impound lot. We do send out notification to him, along to his lien holder as well.
The vehicle Registration has been Expired Since January 2022. Since he is a resident, he is aware all vehicles on property must be up to date. If he lives there on property (being a lease holder) then he signed the lease stating he is aware of the rules. His Vehicle shows to be registered to ******************************* **********************************************. .. His registration is set to that address he himself registered it to. By Law he must change his address if he moves with in ********************************************************************************************************************* full.
If you have any questions, please feel free to email me.
***************************
**************** Manager/ ARS Towing
Office:************
Initial Complaint
04/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The problem started when the company towed my car and did not contact me to tell me they had it. When a neighbor told me, he knew the number of the towing company the apartment complex used I gave them a call when I got to work today (Tuesday, April 9, 2022). I called the number around 8:15am. Not being from Odessa I did not know the protocol of how they did things. I asked the person who answered the phone if my car was there, she said yes. When I asked her how much it was going to cost to get it out she said $272. She did not go into detail as to the price would change the longer I had my car there. In Houston we had 24 hours to get our vehicle then they start raising the prices. Something didnt feel right so on my break at 12:15pm I called ARS towing again and that when the person who answered the phone again, said that every 12 hours the price to get the car out goes up. I asked when the car was towed and she said a little after 10:00pm. She preceded to say that after 10am the price went up and it was going to go up every 12 hours the car stays there along with a storage fee and an impoundment fee. They even charged me a storage fee. If I would have had that information the first time I called I would have made arrangement to go get my car before 10:00am.I feel I was scammed because the woman who was answering the phone did not share important information to help me make a wise decision. If I did not have a neighbor to help me, my car would have still been confined and just imagine how much I would have had to pay., The towing company never reached out to me to let me know they had my car when they picked it up at 10pm that evening. Just imagine how devastated I was when I could not find my car in the parking lot at 7 this morning. Over the weekend, I found out two family members passed days apart and this situation took a told on me. I ended up paying ****** dollars and I dont feel like I should have had to pay those extra fees. I want my money back.Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
MY CAR WAS ON First of all!! I parked in a spot when multiple cars were parked!!!! There was no SIGNS of no parking anywhere there was NO fire lane there!!! I went inside my house for not even 10 minutes and when I came out the tow truck was taking my car I ran behind it and the Man clearly saw me I had my keys with my WHILE MY CAR WAS ON and my TRUNK WAS OPEN!!! I had stuff in my truck and stuff fell out because he left with my TRUNK OPEN!!!! How could he know if anyone was in the back seat?! The car was on & my windows are tinted there was no way of knowing if someone was back there!!!!!! My husband HAS COVID and I had to get him out of bed and expose myself and everyone else to get my car out!!! Reson why I ran inside my apartment was to grab my card because I was going to get meds for him!!! I DEMAD A REFUND I PAID 300!!! For it being there not EVEN AN HOUR!!!! If this issue is not resolved I WILL INVOLVE AN ATTORNEYBusiness response
10/11/2021
Dodge Charger was towed from The Cru Apts for blocking the driveway as shown in the picture.
She is not our customer the property owner is so no further action will be done thru the BBB on our behalf no more responses she can file a complaint the proper way .
Customer response
10/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.